[Leica] M9 reliability question
Steve Barbour
steve.barbour at gmail.com
Sun Jun 12 15:18:06 PDT 2016
thank you Peter,
I have one that is about to begin its odyssey,
steve
> On Jun 12, 2016, at 3:01 PM, Peter Klein <boulanger.croissant at gmail.com> wrote:
>
> Here's how my MM's sensor replacement journey has gone so far.
>
> - Feb. 29: I first contacted Leica USA by email. I sent a sample photo
> showing a section of the sensor at 100%, as well as a text description.
> - April 5: Having heard nothing, I called Leica USA to inquire the status.
> They said 'send it to arrive by April 15.' It appeared that I already had a
> place in line, even though I had not heard from them.
> - April 15: Delivery to Leica USA at Allendale, NJ confirmed by Fedex.
> - April 26: Leica assigned my camera a P.O. and estimate number.
> - June 2: I received Leica's diagnosis & estimate, and an approval form for
> "Goodwill Warrantee" service.
> - June 2: I signed the form, photographed it with my phone and emailed it
> back to Leica.
>
> So I'm now awaiting notification that they are sending it back to me. Below
> I've pasted a clip directly from the estimate, minus identifying numbers
> and information. There are no dollar amounts as it is a "goodwill" repair,
> but it appears they are using the same electronic "paperwork" that they use
> for all repairs.
>
> ----- begin text clip -----
>
> SENSOR HAS THE DELAMANATING ISSUE
> PLEASE REPLACE SENSOR
> Necessary labours
> REPLACE IMAGE SENSOR
> "GOODWILL WARRANTY"
> CLEAN/ADJUST ALL FUNCTIONS
> leather covering
> printed circuit, adjusted
> ____________
> Subtotal
> Tax
> Total
> _________________________________________________________________________________________
> Final amount in USD
>
> ----- end of text clip -----
>
> Hope this is useful!
> --Peter
>
> On Sat, Jun 11, 2016 at 3:36 PM, John McMaster <john at mcmaster.fr> wrote:
>
>> No time scale AFAIK, mine is nearly six years old. I did not ask after the
>> replacement time as I do not use it that often these days...
>>
>> john
>>
>> -----Original Message-----
>>
>>
>>> On Jun 9, 2016, at 1:46 AM, John McMaster <john at mcmaster.fr> wrote:
>>>
>>> I have just sent my 2010 M9 off for sensor replacement. I emailed
>> Wetzlar then got an email from Leica France, they sent me a pdf with a
>> postage paid courier label (all paperwork done beforehand). Boxed camera
>> up, dropped into La Poste and it arrived in Paris the following day at no
>> cost to me. Will let you know how long replacement takes to arrive……
>>
>>
>> likely you know about this John, how long from purchase date do we have
>> to get a sensor replacement, when corrosion is found ? Does Leica give
>> any estimate for how long replacement takes ?
>>
>>
>> many thanks,
>>
>> Steve
>>
>>
>>>
>>> john
>>>
>>> -----Original Message-----
>>>
>>> Or a small charge if not, I am going to try it for my M9 sensor
>> replacement rather than going through the Montpellier dealer (again). It
>> was only a suggestion if it got you a cheaper M9, you do not have to do it
>> this way.
>>>
>>> john
>>>
>>> -----Original Message-----
>>>
>>>
>>> Warranty service only.
>>>
>>> Nathan Wajsman
>>> Alicante, Spain
>>>
>>>> On 02 Jun 2016, at 09:33, John McMaster <john at mcmaster.fr> wrote:
>>>>
>>>> Read about the pick-up service on
>>>> http://en.leica-camera.com/Service-Support/Repair-Maintenance
>>>>
>>>> john
>>>>
>>>> -----Original Message-----
>>>>
>>>> Packing the camera + Queueing at the post office + Filling out forms
>> (here in Spain they make you do it even for intra-EU shipments) + Paying
>> the postage + Waiting = HASSLE.
>>>>
>>>> Cheers,
>>>> Nathan
>>>>
>>>> Nathan Wajsman
>>>> Alicante, Spain
>>>>
>>>>> On 02 Jun 2016, at 00:52, John McMaster <john at mcmaster.fr> wrote:
>>>>>
>>>>> There is no hassle sending to Wetzlar, just a bit of time...
>>>>>
>>>>> john
>>>>>
>>>>> -----Original Message-----
>>>>>
>>>>>
>>>>> Thanks to all who have replied. So the story is not that simple—not
>> only do I need to know whether the sensor has been replaced but also
>> whether it has been replaced with the old one or the new one. I have asked
>> the seller when the replacement got done.
>>>>>
>>>>> And no, I do not want to deal with the hassle of sending a camera to
>> Germany and then waiting for who knows how long. My previous experience
>> sending my M8 for repair back in 2009 or 10 was not that great.
>>>>>
>>>>> Cheers,
>>>>> Nathan
>>>>>
>>>>> Nathan Wajsman
>>>>> Alicante, Spain
>>>>
>>
>> _______________________________________________
>> Leica Users Group.
>> See http://leica-users.org/mailman/listinfo/lug for more information
>>
>
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