[Leica] M9 reliability question

[Peter Klein]

Here's how my MM's sensor replacement journey has gone so far.

- Feb. 29:  I first contacted Leica USA by email. I sent a sample photo
showing a section of the sensor at 100%, as well as a text description.
- April 5:  Having heard nothing, I called Leica USA to inquire the status.
They said 'send it to arrive by April 15.' It appeared that I already had a
place in line, even though I had not heard from them.
-  April 15: Delivery to Leica USA at Allendale, NJ confirmed by Fedex.
- April 26: Leica assigned my camera a P.O. and estimate number.
- June 2: I received Leica's diagnosis & estimate, and an approval form for
"Goodwill Warrantee" service.
- June 2: I signed the form, photographed it with my phone and emailed it
back to Leica.

So I'm now awaiting notification that they are sending it back to me. Below
I've pasted a clip directly from the estimate, minus identifying numbers
and information. There are no dollar amounts as it is a "goodwill" repair,
but it appears they are using the same electronic "paperwork" that they use
for all repairs.

----- begin text clip -----

SENSOR HAS THE DELAMANATING ISSUE
PLEASE REPLACE SENSOR
Necessary labours
REPLACE IMAGE SENSOR
"GOODWILL WARRANTY"
CLEAN/ADJUST ALL FUNCTIONS
leather covering
printed circuit, adjusted
____________
Subtotal
Tax
Total
_________________________________________________________________________________________
Final amount in USD

----- end of text clip -----

Hope this is useful!
--Peter

On Sat, Jun 11, 2016 at 3:36 PM, John McMaster <john at mcmaster.fr> wrote:

> No time scale AFAIK, mine is nearly six years old. I did not ask after the
> replacement time as I do not use it that often these days...
>
> john
>
> -----Original Message-----
>
>
> > On Jun 9, 2016, at 1:46 AM, John McMaster <john at mcmaster.fr> wrote:
> >
> > I have just sent my 2010 M9 off for sensor replacement. I emailed
> Wetzlar then got an email from Leica France, they sent me a pdf with a
> postage paid courier label (all paperwork done beforehand). Boxed camera
> up, dropped into La Poste and it arrived in Paris the following day  at no
> cost to me. Will let you know how long replacement takes to arrive……
>
>
> likely you know  about this John, how long from purchase date do we have
> to get a sensor replacement, when corrosion is found ?   Does Leica give
> any estimate for how long replacement takes ?
>
>
> many thanks,
>
> Steve
>
>
> >
> > john
> >
> > -----Original Message-----
> >
> > Or a small charge if not, I am going to try it for my M9 sensor
> replacement rather than going through the Montpellier dealer (again). It
> was only a suggestion if it got you a cheaper M9, you do not have to do it
> this way.
> >
> > john
> >
> > -----Original Message-----
> >
> >
> > Warranty service only.
> >
> > Nathan Wajsman
> > Alicante, Spain
> >
> >> On 02 Jun 2016, at 09:33, John McMaster <john at mcmaster.fr> wrote:
> >>
> >> Read about the pick-up service on
> >> http://en.leica-camera.com/Service-Support/Repair-Maintenance
> >>
> >> john
> >>
> >> -----Original Message-----
> >>
> >> Packing the camera + Queueing at the post office + Filling out forms
> (here in Spain they make you do it even for intra-EU shipments) + Paying
> the postage + Waiting = HASSLE.
> >>
> >> Cheers,
> >> Nathan
> >>
> >> Nathan Wajsman
> >> Alicante, Spain
> >>
> >>> On 02 Jun 2016, at 00:52, John McMaster <john at mcmaster.fr> wrote:
> >>>
> >>> There is no hassle sending to Wetzlar, just a bit of time...
> >>>
> >>> john
> >>>
> >>> -----Original Message-----
> >>>
> >>>
> >>> Thanks to all who have replied. So the story is not that simple—not
> only do I need to know whether the sensor has been replaced but also
> whether it has been replaced with the old one or the new one. I have asked
> the seller when the replacement got done.
> >>>
> >>> And no, I do not want to deal with the hassle of sending a camera to
> Germany and then waiting for who knows how long. My previous experience
> sending my M8 for repair back in 2009 or 10 was not that great.
> >>>
> >>> Cheers,
> >>> Nathan
> >>>
> >>> Nathan Wajsman
> >>> Alicante, Spain
> >>
>
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