[Leica] OT Sensor rot

Wed Jun 10 13:36:56 PDT 2015

I'm wondering, now that there are these new Leica stores everywhere, if
they are the place to go for better customer service?

On Wed, Jun 10, 2015 at 12:24 PM, RicCarter <ric at cartersxrd.net> wrote:

> remember when buying from a local dealer was a good thing for service?
>
> was i wrong all along?
>
> ric
>
>
> > On Jun 10, 2015, at 3:17 PM, Aram Langhans <leica_r8 at hotmail.com> wrote:
> >
> > Similar story with me and Olympus going on right now.  Sent a camera in
> through a camera store.  That was three weeks ago and still no estimate.  I
> tried e-mail and talking to them and basically the will not talk to me
> since the camera store is the customer, not me.  Even though I own the
> camera. Finally made some progress yesterday, so we'll see if they send an
> estimate or hopefully extend the warranty about 3 week and cover the
> problem.
> >
> > Aram
> >
> > --------------------------------------------------
> > From: "Mark Rabiner" <mark at rabinergroup.com>
> > Sent: Wednesday, June 10, 2015 7:19 AM
> > To: "Leica Users Group" <lug at leica-users.org>
> > Subject: Re: [Leica] OT Sensor rot
> >
> >> You can start by having your camera store send it in for you then
> calling
> >> Leica and seeing what kind of response you get. As the camera store in
> this
> >> repair transaction is their customer not you you'd be lucky if they
> took the
> >> call at all. I wouldn't!
> >> A lot of years on the Lug and I'm trying to remember someone having a
> camera
> >> store send in their Leica to Germany instead of just sending it
> themselves..
> >> I think this is a first.
> >>
> >>
> >> On 6/10/15 9:49 AM, "Gerry Walden" <gerry.walden at icloud.com> wrote:
> >>
> >>> And it is stories like this that would actively stop me buying a
> digital Leica
> >>> of any kind. OK, all cameras are liable to need a new sensor, and no
> camera is
> >>> immune from that, but poor customer service like this has no
> >>> excuses.
> >>
> >> Gerry
> >>
> >> Gerry Walden
> >> 023 8046 3076
> >>
> >>> On 10 Jun 2015, at 07:43,
> >>> Herbert Kanner <kanner at acm.org> wrote:
> >>>
> >>> Hereąs the final ending of the M9
> >>> sensor rot story I phoned Leica this morning (about  3 PM their time)
> and for
> >>> the first time the phone was answered by a very snarky woman. All she
> would
> >>> tell me was that my camera needed a new sensor. When I asked to speak
> to the
> >>> technician, she said customers donąt get to speak to technicians. When
> I made
> >>> reference to an upgrade to an M 240, she said that since a camera
> store sent
> >>> it in, I had to speak to the camera store!!!.
> >>>
> >>> So, I phoned Keeble and
> >>> Shuchat, and the nice chap there told me that technically, she was
> right, but
> >>> !!! He also said that they had also asked the store to send in a
> picture
> >>> showing the fault. He wondered why they couldnąt put a card in the
> camera and
> >>> take a picture themselves. So, he promised to make inquiries of Leica
> as to a
> >>> deal, and would phone me, probably tomorrow. To my surprise, he phoned
> me this
> >>> afternoon with the info. a) I can get an upgrade to an MP for around
> $350 (I
> >>> donąt remember the exact price, because I didnąt care) or b) an
> upgrade to an
> >>> M 240 for $3000. I decided this afternoon to accept that offer, and
> will phone
> >>> K&S tomorrow morning. Iąll just consider it my 93d birthday present.
> >>>
> >>>
> >>> Herbert Kanner
> >>> kanner at acm.org
> >>> 650-326-8204
> >>>
> >>> Question authority and the
> >>> authorities will question you.
> >>>
> >>>
> >>>
> >>>
> >>>> On Jun 9, 2015, at 1:31 PM, John
> >>> McMaster <john at mcmaster.co.nz> wrote:
> >>>>
> >>>> Leica have moved back to Wetzlar
> >>> ;-) Also should Kodak get some of this blame, it is not as if Leica
> made the
> >>> sensors....
> >>>>
> >>>> john
> >>>>
> >>>> -----Original Message-----
> >>>>
> >>>> Herb, that's
> >>> not customer service, that's terrible treatment.
> >>>>
> >>>> I'd want a very good
> >>> M240 upgrade discount to compensate. If Leica want to continue to have
> candles
> >>> burning on an altar, with willing acolyte, at Rabiner's Church of
> Solms, they
> >>> better fix this hole in their reputation.
> >>>>
> >>>> Best of luck on the deal.
> >>>>
> >>>
> >>>> Douglas
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>> _______________________________________________
> >>>> Leica Users Group.
> >>>> See
> >>> http://leica-users.org/mailman/listinfo/lug for more information
> >>>
> >>>
> >>>
> >>> _______________________________________________
> >>> Leica Users Group.
> >>> See
> >>> http://leica-users.org/mailman/listinfo/lug for more
> >>> information
> >>
> >>
> >> _______________________________________________
> >> Leica Users
> >>> Group.
> >> See http://leica-users.org/mailman/listinfo/lug for more information
> >>
> >>
> >>
> >>
> >> --
> >> Mark William Rabiner
> >> Photographer
> >> http://gallery.leica-users.org/v/lugalrabs/
> >>
> >>
> >>
> >
> > _______________________________________________
> > Leica Users Group.
> > See http://leica-users.org/mailman/listinfo/lug for more information
>
>
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information
>

-- 
Bob Adler
www.robertadlerphotography.com