[Leica] OT Sensor rot

[RicCarter]

remember when buying from a local dealer was a good thing for service?

was i wrong all along?

ric


> On Jun 10, 2015, at 3:17 PM, Aram Langhans <leica_r8 at hotmail.com> wrote:
> 
> Similar story with me and Olympus going on right now.  Sent a camera in through a camera store.  That was three weeks ago and still no estimate.  I tried e-mail and talking to them and basically the will not talk to me since the camera store is the customer, not me.  Even though I own the camera. Finally made some progress yesterday, so we'll see if they send an estimate or hopefully extend the warranty about 3 week and cover the problem.
> 
> Aram
> 
> --------------------------------------------------
> From: "Mark Rabiner" <mark at rabinergroup.com>
> Sent: Wednesday, June 10, 2015 7:19 AM
> To: "Leica Users Group" <lug at leica-users.org>
> Subject: Re: [Leica] OT Sensor rot
> 
>> You can start by having your camera store send it in for you then calling
>> Leica and seeing what kind of response you get. As the camera store in this
>> repair transaction is their customer not you you'd be lucky if they took the
>> call at all. I wouldn't!
>> A lot of years on the Lug and I'm trying to remember someone having a camera
>> store send in their Leica to Germany instead of just sending it themselves..
>> I think this is a first.
>> 
>> 
>> On 6/10/15 9:49 AM, "Gerry Walden" <gerry.walden at icloud.com> wrote:
>> 
>>> And it is stories like this that would actively stop me buying a digital Leica
>>> of any kind. OK, all cameras are liable to need a new sensor, and no camera is
>>> immune from that, but poor customer service like this has no
>>> excuses.
>> 
>> Gerry
>> 
>> Gerry Walden
>> 023 8046 3076
>> 
>>> On 10 Jun 2015, at 07:43,
>>> Herbert Kanner <kanner at acm.org> wrote:
>>> 
>>> Hereąs the final ending of the M9
>>> sensor rot story I phoned Leica this morning (about  3 PM their time) and for
>>> the first time the phone was answered by a very snarky woman. All she would
>>> tell me was that my camera needed a new sensor. When I asked to speak to the
>>> technician, she said customers donąt get to speak to technicians. When I made
>>> reference to an upgrade to an M 240, she said that since a camera store sent
>>> it in, I had to speak to the camera store!!!.
>>> 
>>> So, I phoned Keeble and
>>> Shuchat, and the nice chap there told me that technically, she was right, but
>>> !!! He also said that they had also asked the store to send in a picture
>>> showing the fault. He wondered why they couldnąt put a card in the camera and
>>> take a picture themselves. So, he promised to make inquiries of Leica as to a
>>> deal, and would phone me, probably tomorrow. To my surprise, he phoned me this
>>> afternoon with the info. a) I can get an upgrade to an MP for around $350 (I
>>> donąt remember the exact price, because I didnąt care) or b) an upgrade to an
>>> M 240 for $3000. I decided this afternoon to accept that offer, and will phone
>>> K&S tomorrow morning. Iąll just consider it my 93d birthday present.
>>> 
>>> 
>>> Herbert Kanner
>>> kanner at acm.org
>>> 650-326-8204
>>> 
>>> Question authority and the
>>> authorities will question you.
>>> 
>>> 
>>> 
>>> 
>>>> On Jun 9, 2015, at 1:31 PM, John
>>> McMaster <john at mcmaster.co.nz> wrote:
>>>> 
>>>> Leica have moved back to Wetzlar
>>> ;-) Also should Kodak get some of this blame, it is not as if Leica made the
>>> sensors....
>>>> 
>>>> john
>>>> 
>>>> -----Original Message-----
>>>> 
>>>> Herb, that's
>>> not customer service, that's terrible treatment.
>>>> 
>>>> I'd want a very good
>>> M240 upgrade discount to compensate. If Leica want to continue to have candles
>>> burning on an altar, with willing acolyte, at Rabiner's Church of Solms, they
>>> better fix this hole in their reputation.
>>>> 
>>>> Best of luck on the deal.
>>>> 
>>> 
>>>> Douglas
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>> _______________________________________________
>>>> Leica Users Group.
>>>> See
>>> http://leica-users.org/mailman/listinfo/lug for more information
>>> 
>>> 
>>> 
>>> _______________________________________________
>>> Leica Users Group.
>>> See
>>> http://leica-users.org/mailman/listinfo/lug for more
>>> information
>> 
>> 
>> _______________________________________________
>> Leica Users
>>> Group.
>> See http://leica-users.org/mailman/listinfo/lug for more information
>> 
>> 
>> 
>> 
>> -- 
>> Mark William Rabiner
>> Photographer
>> http://gallery.leica-users.org/v/lugalrabs/
>> 
>> 
>> 
> 
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information