[Leica] OT Sensor rot
Aram Langhans
leica_r8 at hotmail.com
Wed Jun 10 12:17:52 PDT 2015
Similar story with me and Olympus going on right now. Sent a camera in
through a camera store. That was three weeks ago and still no estimate. I
tried e-mail and talking to them and basically the will not talk to me since
the camera store is the customer, not me. Even though I own the camera.
Finally made some progress yesterday, so we'll see if they send an estimate
or hopefully extend the warranty about 3 week and cover the problem.
Aram
--------------------------------------------------
From: "Mark Rabiner" <mark at rabinergroup.com>
Sent: Wednesday, June 10, 2015 7:19 AM
To: "Leica Users Group" <lug at leica-users.org>
Subject: Re: [Leica] OT Sensor rot
> You can start by having your camera store send it in for you then calling
> Leica and seeing what kind of response you get. As the camera store in
> this
> repair transaction is their customer not you you'd be lucky if they took
> the
> call at all. I wouldn't!
> A lot of years on the Lug and I'm trying to remember someone having a
> camera
> store send in their Leica to Germany instead of just sending it
> themselves..
> I think this is a first.
>
>
> On 6/10/15 9:49 AM, "Gerry Walden" <gerry.walden at icloud.com> wrote:
>
>> And it is stories like this that would actively stop me buying a digital
>> Leica
>> of any kind. OK, all cameras are liable to need a new sensor, and no
>> camera is
>> immune from that, but poor customer service like this has no
>> excuses.
>
> Gerry
>
> Gerry Walden
> 023 8046 3076
>
>> On 10 Jun 2015, at 07:43,
>> Herbert Kanner <kanner at acm.org> wrote:
>>
>> Here¹s the final ending of the M9
>> sensor rot story I phoned Leica this morning (about 3 PM their time) and
>> for
>> the first time the phone was answered by a very snarky woman. All she
>> would
>> tell me was that my camera needed a new sensor. When I asked to speak to
>> the
>> technician, she said customers don¹t get to speak to technicians. When I
>> made
>> reference to an upgrade to an M 240, she said that since a camera store
>> sent
>> it in, I had to speak to the camera store!!!.
>>
>> So, I phoned Keeble and
>> Shuchat, and the nice chap there told me that technically, she was right,
>> but
>> !!! He also said that they had also asked the store to send in a picture
>> showing the fault. He wondered why they couldn¹t put a card in the camera
>> and
>> take a picture themselves. So, he promised to make inquiries of Leica as
>> to a
>> deal, and would phone me, probably tomorrow. To my surprise, he phoned me
>> this
>> afternoon with the info. a) I can get an upgrade to an MP for around $350
>> (I
>> don¹t remember the exact price, because I didn¹t care) or b) an upgrade
>> to an
>> M 240 for $3000. I decided this afternoon to accept that offer, and will
>> phone
>> K&S tomorrow morning. I¹ll just consider it my 93d birthday present.
>>
>>
>> Herbert Kanner
>> kanner at acm.org
>> 650-326-8204
>>
>> Question authority and the
>> authorities will question you.
>>
>>
>>
>>
>>> On Jun 9, 2015, at 1:31 PM, John
>> McMaster <john at mcmaster.co.nz> wrote:
>>>
>>> Leica have moved back to Wetzlar
>> ;-) Also should Kodak get some of this blame, it is not as if Leica made
>> the
>> sensors....
>>>
>>> john
>>>
>>> -----Original Message-----
>>>
>>> Herb, that's
>> not customer service, that's terrible treatment.
>>>
>>> I'd want a very good
>> M240 upgrade discount to compensate. If Leica want to continue to have
>> candles
>> burning on an altar, with willing acolyte, at Rabiner's Church of Solms,
>> they
>> better fix this hole in their reputation.
>>>
>>> Best of luck on the deal.
>>>
>>
>>> Douglas
>>>
>>>
>>>
>>>
>>>
>> _______________________________________________
>>> Leica Users Group.
>>> See
>> http://leica-users.org/mailman/listinfo/lug for more information
>>
>>
>>
>> _______________________________________________
>> Leica Users Group.
>> See
>> http://leica-users.org/mailman/listinfo/lug for more
>> information
>
>
> _______________________________________________
> Leica Users
>> Group.
> See http://leica-users.org/mailman/listinfo/lug for more information
>
>
>
>
> --
> Mark William Rabiner
> Photographer
> http://gallery.leica-users.org/v/lugalrabs/
>
>
>
>
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