There is clearly NO consistency in their treatment of customers. ric > On Jun 10, 2015, at 10:01 PM, Tina Manley <tmanley at gmail.com> wrote: > > I have always sent them (many cameras, many lenses) directly with no > problems. Service has been fast, efficient and courteous with loaners sent > for longer repairs, but then I request them. > > Just my experience. > > Tina