[Leica] OT Sensor rot

Wed Jun 10 14:07:44 PDT 2015

> On Jun 10, 2015, at 1:36 PM, Robert Adler <rgacpa at gmail.com> wrote:
> 
> I'm wondering, now that there are these new Leica stores everywhere, if
> they are the place to go for better customer service?


try K Mart…


s

> 
> On Wed, Jun 10, 2015 at 12:24 PM, RicCarter <ric at cartersxrd.net> wrote:
> 
>> remember when buying from a local dealer was a good thing for service?
>> 
>> was i wrong all along?
>> 
>> ric
>> 
>> 
>>> On Jun 10, 2015, at 3:17 PM, Aram Langhans <leica_r8 at hotmail.com> wrote:
>>> 
>>> Similar story with me and Olympus going on right now.  Sent a camera in
>> through a camera store.  That was three weeks ago and still no estimate.  I
>> tried e-mail and talking to them and basically the will not talk to me
>> since the camera store is the customer, not me.  Even though I own the
>> camera. Finally made some progress yesterday, so we'll see if they send an
>> estimate or hopefully extend the warranty about 3 week and cover the
>> problem.
>>> 
>>> Aram
>>> 
>>> --------------------------------------------------
>>> From: "Mark Rabiner" <mark at rabinergroup.com>
>>> Sent: Wednesday, June 10, 2015 7:19 AM
>>> To: "Leica Users Group" <lug at leica-users.org>
>>> Subject: Re: [Leica] OT Sensor rot
>>> 
>>>> You can start by having your camera store send it in for you then
>> calling
>>>> Leica and seeing what kind of response you get. As the camera store in
>> this
>>>> repair transaction is their customer not you you'd be lucky if they
>> took the
>>>> call at all. I wouldn't!
>>>> A lot of years on the Lug and I'm trying to remember someone having a
>> camera
>>>> store send in their Leica to Germany instead of just sending it
>> themselves..
>>>> I think this is a first.
>>>> 
>>>> 
>>>> On 6/10/15 9:49 AM, "Gerry Walden" <gerry.walden at icloud.com> wrote:
>>>> 
>>>>> And it is stories like this that would actively stop me buying a
>> digital Leica
>>>>> of any kind. OK, all cameras are liable to need a new sensor, and no
>> camera is
>>>>> immune from that, but poor customer service like this has no
>>>>> excuses.
>>>> 
>>>> Gerry
>>>> 
>>>> Gerry Walden
>>>> 023 8046 3076
>>>> 
>>>>> On 10 Jun 2015, at 07:43,
>>>>> Herbert Kanner <kanner at acm.org> wrote:
>>>>> 
>>>>> Hereąs the final ending of the M9
>>>>> sensor rot story I phoned Leica this morning (about  3 PM their time)
>> and for
>>>>> the first time the phone was answered by a very snarky woman. All she
>> would
>>>>> tell me was that my camera needed a new sensor. When I asked to speak
>> to the
>>>>> technician, she said customers donąt get to speak to technicians. When
>> I made
>>>>> reference to an upgrade to an M 240, she said that since a camera
>> store sent
>>>>> it in, I had to speak to the camera store!!!.
>>>>> 
>>>>> So, I phoned Keeble and
>>>>> Shuchat, and the nice chap there told me that technically, she was
>> right, but
>>>>> !!! He also said that they had also asked the store to send in a
>> picture
>>>>> showing the fault. He wondered why they couldnąt put a card in the
>> camera and
>>>>> take a picture themselves. So, he promised to make inquiries of Leica
>> as to a
>>>>> deal, and would phone me, probably tomorrow. To my surprise, he phoned
>> me this
>>>>> afternoon with the info. a) I can get an upgrade to an MP for around
>> $350 (I
>>>>> donąt remember the exact price, because I didnąt care) or b) an
>> upgrade to an
>>>>> M 240 for $3000. I decided this afternoon to accept that offer, and
>> will phone
>>>>> K&S tomorrow morning. Iąll just consider it my 93d birthday present.
>>>>> 
>>>>> 
>>>>> Herbert Kanner
>>>>> kanner at acm.org
>>>>> 650-326-8204
>>>>> 
>>>>> Question authority and the
>>>>> authorities will question you.
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>>> On Jun 9, 2015, at 1:31 PM, John
>>>>> McMaster <john at mcmaster.co.nz> wrote:
>>>>>> 
>>>>>> Leica have moved back to Wetzlar
>>>>> ;-) Also should Kodak get some of this blame, it is not as if Leica
>> made the
>>>>> sensors....
>>>>>> 
>>>>>> john
>>>>>> 
>>>>>> -----Original Message-----
>>>>>> 
>>>>>> Herb, that's
>>>>> not customer service, that's terrible treatment.
>>>>>> 
>>>>>> I'd want a very good
>>>>> M240 upgrade discount to compensate. If Leica want to continue to have
>> candles
>>>>> burning on an altar, with willing acolyte, at Rabiner's Church of
>> Solms, they
>>>>> better fix this hole in their reputation.
>>>>>> 
>>>>>> Best of luck on the deal.
>>>>>> 
>>>>> 
>>>>>> Douglas
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>> 
>>>>> _______________________________________________
>>>>>> Leica Users Group.
>>>>>> See
>>>>> http://leica-users.org/mailman/listinfo/lug for more information
>>>>> 
>>>>> 
>>>>> 
>>>>> _______________________________________________
>>>>> Leica Users Group.
>>>>> See
>>>>> http://leica-users.org/mailman/listinfo/lug for more
>>>>> information
>>>> 
>>>> 
>>>> _______________________________________________
>>>> Leica Users
>>>>> Group.
>>>> See http://leica-users.org/mailman/listinfo/lug for more information
>>>> 
>>>> 
>>>> 
>>>> 
>>>> --
>>>> Mark William Rabiner
>>>> Photographer
>>>> http://gallery.leica-users.org/v/lugalrabs/
>>>> 
>>>> 
>>>> 
>>> 
>>> _______________________________________________
>>> Leica Users Group.
>>> See http://leica-users.org/mailman/listinfo/lug for more information
>> 
>> 
>> _______________________________________________
>> Leica Users Group.
>> See http://leica-users.org/mailman/listinfo/lug for more information
>> 
> 
> 
> 
> -- 
> Bob Adler
> www.robertadlerphotography.com
> 
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information