Archived posting to the Leica Users Group, 2015/03/13
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Thanks for the news, Jay. All sounds good to me, as far as it goes. Doug Herr Birdman of Sacramento http://www.wildlightphoto.com http://doug-herr.fineartamerica.com -----Original Message----- >From: Jay Burleson <leica at jayburleson.com> >Sent: Mar 12, 2015 9:23 PM >To: Leica Users Group <lug at leica-users.org> >Subject: [Leica] I chatted with the new Leica CEO tonight > >The Leica Store in Bellevue, WA had it's grand opening tonight, and >Oliver Kaltner, the incoming CEO, was there, along with a host of other >Leica USA folks. >I had a chance to chat with Mr. Kaltner for about 15 minutes, one on one. >Things of interest he said: >His background is very strong on customer service and one of his goals >is to make an experience with Leica CS the best in the industry. He >feels that it will be difficult in the short term to shorten wait times, >due to trained staff concerns, but he wants to make sure that once an >item is in for repair Leica goes beyond the industry normal in quality >of service. >He also said too many new items were leaving the factory not in 100% >condition and too many items are not correctly repaired before being >sent back to the customer. Correcting that will be a priority. >He also changed the normal Leica schedule of having a "road map" meeting >from once a year to quarterly. The first quarterly meeting will be the >week after he officially takes over as CEO (April 1st). He said Leica >needs to be more nimble and wants the company able to respond to >legitimate customer needs, with regards to lenses, cameras, and software >updates, in a quicker fashion. > >He seemed very well versed in Leica history and products. He held his >own in a discussion about the differences between the 1(A) & 1(C) >Barnack cameras, and also regarding the merits of the latest generation >APO ASPH FLE lenses vs. Mandler era designs. > >All in all, I think, if allowed by finances, will bring some good things >to Leica. > >Jay > >_______________________________________________ >Leica Users Group. >See http://leica-users.org/mailman/listinfo/lug for more information