Archived posting to the Leica Users Group, 2015/03/14
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Thanks for this, Jay. I'm curious what he had to say about APO ASPH FLE vs. Mandler. His intentions re. the company certainly sound good. I probably should have gone, but I didn't. --Peter On Fri, Mar 13, 2015 at 7:16 PM, Doug Herr <wildlightphoto at earthlink.net> wrote: > Thanks for the news, Jay. All sounds good to me, as far as it goes. > > Doug Herr > Birdman of Sacramento > http://www.wildlightphoto.com > http://doug-herr.fineartamerica.com > > > -----Original Message----- > >From: Jay Burleson <leica at jayburleson.com> > >Sent: Mar 12, 2015 9:23 PM > >To: Leica Users Group <lug at leica-users.org> > >Subject: [Leica] I chatted with the new Leica CEO tonight > > > >The Leica Store in Bellevue, WA had it's grand opening tonight, and > >Oliver Kaltner, the incoming CEO, was there, along with a host of other > >Leica USA folks. > >I had a chance to chat with Mr. Kaltner for about 15 minutes, one on one. > >Things of interest he said: > >His background is very strong on customer service and one of his goals > >is to make an experience with Leica CS the best in the industry. He > >feels that it will be difficult in the short term to shorten wait times, > >due to trained staff concerns, but he wants to make sure that once an > >item is in for repair Leica goes beyond the industry normal in quality > >of service. > >He also said too many new items were leaving the factory not in 100% > >condition and too many items are not correctly repaired before being > >sent back to the customer. Correcting that will be a priority. > >He also changed the normal Leica schedule of having a "road map" meeting > >from once a year to quarterly. The first quarterly meeting will be the > >week after he officially takes over as CEO (April 1st). He said Leica > >needs to be more nimble and wants the company able to respond to > >legitimate customer needs, with regards to lenses, cameras, and software > >updates, in a quicker fashion. > > > >He seemed very well versed in Leica history and products. He held his > >own in a discussion about the differences between the 1(A) & 1(C) > >Barnack cameras, and also regarding the merits of the latest generation > >APO ASPH FLE lenses vs. Mandler era designs. > > > >All in all, I think, if allowed by finances, will bring some good things > >to Leica. > > > >Jay > > > >_______________________________________________ > >Leica Users Group. > >See http://leica-users.org/mailman/listinfo/lug for more information > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information >