Archived posting to the Leica Users Group, 2015/03/12
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Looks like 2015 is another "interesting time" for Leica. On Thu, Mar 12, 2015 at 9:23 PM, Jay Burleson <leica at jayburleson.com> wrote: > The Leica Store in Bellevue, WA had it's grand opening tonight, and Oliver > Kaltner, the incoming CEO, was there, along with a host of other Leica USA > folks. > I had a chance to chat with Mr. Kaltner for about 15 minutes, one on one. > Things of interest he said: > His background is very strong on customer service and one of his goals is > to make an experience with Leica CS the best in the industry. He feels that > it will be difficult in the short term to shorten wait times, due to > trained staff concerns, but he wants to make sure that once an item is in > for repair Leica goes beyond the industry normal in quality of service. > He also said too many new items were leaving the factory not in 100% > condition and too many items are not correctly repaired before being sent > back to the customer. Correcting that will be a priority. > He also changed the normal Leica schedule of having a "road map" meeting > from once a year to quarterly. The first quarterly meeting will be the week > after he officially takes over as CEO (April 1st). He said Leica needs to > be more nimble and wants the company able to respond to legitimate customer > needs, with regards to lenses, cameras, and software updates, in a quicker > fashion. > > He seemed very well versed in Leica history and products. He held his own > in a discussion about the differences between the 1(A) & 1(C) Barnack > cameras, and also regarding the merits of the latest generation APO ASPH > FLE lenses vs. Mandler era designs. > > All in all, I think, if allowed by finances, will bring some good things > to Leica. > > Jay > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information > -- // richard <http://www.richardmanphoto.com> // http://facebook.com/richardmanphoto // https://www.facebook.com/Transformations.CosplayPortraits