Archived posting to the Leica Users Group, 2012/12/02
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I am a member of Leica Professional Services and have been for probably 20 years. There is such a program. You have to send in tearsheets, letters of recommendation, and provide proof that you are a full-time working professional with most of your income coming from your photographic work. They provide expedited repair service, discount on new products and repairs, loaner equipment for special assignments, and the opportunity to lecture at seminars and workshops. I have taken advantage of all of those. Carol Parseghian used to be the contact person for Professional Services, but it's been awhile since I had to contact anyone and that may have changed. Leica is a small company and making the right contacts is important. Maybe a note directed to Carol would at least end up in the right place? Tina On Sun, Dec 2, 2012 at 6:47 PM, Ric Carter <ricc at embarqmail.com> wrote: > you would have to apply a large number of qualifiers to that to make it > reality. > > like maybe "bought current top of the line in the last few months and > under warranty" > > like maybe "widley known professional who could embarass them" > > i use a Leica as my working camera as a "part-time" professional--there is > no pro program whenever i have asked them about it > > my repair experience with Leica is horrible > > on my most recent experience, they told me thay couldn't bother with my M8 > issues until they took care of the current M9 repairs they had to do > (took 4 months for a simple $400+ CLA) > Within a year of return, the shutter crashed and is not in any way covered > since they did not replace it > > i realize i'm not important to them, but their making pretend to give a > damn would be nice > > ric > > > > On Dec 2, 2012, at 6:25 PM, "Frank Filippone" <red735i at verizon.net> > wrote: > > > However, there should NEVER be a case like Phil's where the factory does > not > > support a working pro with a loaner. > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information > > -- Tina Manley, ASMP www.tinamanley.com