[Leica] Paypal sting

[kanner at acm.org (Herbert Kanner)]

Beware of Paypal, be very ware. Last year my wife ordered from a 
Korean firm a portable computer display. She was anticipating the 
first week of recovery from an eye operation in which she would have 
to be face down 90% of the time, and wanted a display that she could 
set on the floor. The vendor did not tell her that the display would 
not work with a Mac, so she returned it for refund--it had been 
charged to our Visa card via Paypal.

One day the refund appeared on our Visa account, and the next day it 
disappeared. Paypal claimed that it had been returned to the vendor 
in Korea because SHE HAD AUTHORIZED it. A couple of weeks of phone 
calls to Paypal did no good, and she finally sued in small claims 
court. Paypal actually sent a paralegal with log sheets to impress 
the judge, no kidding. They claimed their software was so perfect 
that the only way the refund could have been returned would be her 
authorization. The judge didn't even bother to look at those records. 
His only comment before he found in her favor was "Why would she do 
that?"

Herb



>On 11 Sep 2010, at 8:50 PM, lug-request at leica-users.org wrote:
>
>>Date: Sun, 12 Sep 2010 00:42:40 +0000 (UTC)
>>From: "J. Newell" <john.o.newell at comcast.net>
>>Subject: Re: [Leica] EBay Paypal sting - off topic
>>To: Leica Users Group <lug at leica-users.org>
>>
>>John has it right, IMO.? If payment is by PayPal, under their rules
>>you are crazy to ship by any method that is not trackable with
>>proof of delivery and not fully insured.?? I've given up trying to
>>ship things overseas due to the cost, which neither the would-be
>>buyer nor I want to pay. :-(
>>
>>John Newell
>
>Hi John (and John C.)
>I did ship with a tracking number and Paypal still refunded the guy
>his money because the sea shipment was (is) too slow. It took me
>three tries and three hours today to have a conversation with a
>senior dispute settlement officer at Paypal and I managed to get her
>to admit that the money shouldn't have been refunded so quickly -
>given it was a sea shipment. And she put a note on the file that I
>can make a counter claim up to October if I have proof of delivery.
>So that may be some progress.Thank goodness for the tracking!! And,
>yes, I have learned a lesson and will now sell only into North
>America. Unless it is a friend and we have a prior consult about
>shipping. What will be interesting is when the guy has received the
>parcel, I have proof of delivery and then he refuses to pay.
>Cheers
>Howard
>
>
>_______________________________________________
>Leica Users Group.
>See http://leica-users.org/mailman/listinfo/lug for more information

-- 
Herbert Kanner
kanner at acm.org
650-326-8204

Do not meddle in the affairs of cats,
for they are subtle and will pee
on your computer!