Archived posting to the Leica Users Group, 2010/03/02
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Tear sheets and credits suggest "published professionals using Leicas," which is an even more infinitesimal proportion of the population than "people who make a living shooting Leicas at weddings." Guess they don't need to stock that many loaners. Is that elitist? That's the same way that NPS is (or was...). But Nikon USA has a seven-business-day turnaround for hoi polloi, which means that if you aren't in the cool kids club, covering the repair period with rentals is not astronomically expensive. But the idea of repair backups at Leica itself is a little bonkers - since we are paying for all of that exquisite quality control. If there is a true defect in a $7K camera in the first month that requires more than an hour to fix, the customer ought to be given a new one - and the old one fixed at Leica's leisure and relegated to B-stock or demo or whatever. Or the customer should be credited toward a better model. And as far as people who drop, dent, scratch and break things out-of-warranty, Leica USA should stop being such a dog in the manger with those repairs and reestablish a few factory-authorized service centers (I'm not talking about semi-sanctioned ones like Goldberg and Krauter). Leica has claimed that it does not make money on repairs - but surely it must, since it tenaciously hoards repairs to the point it cannot do them in a timely fashion. Dante NO ARCHIVE On Feb 28, 2010, at 2:16 PM, Jeffery Smith wrote: > I suspect this is where I ran into problems with Leica. I'm not a working > professional. I teach college (biology) for a living. At the time the M8 > died, I was Vice Chancellor of the college, but that didn't mean a thing. > The problem was that I wasn't a professional photographer, and they > absolutely seem to discriminate against those who aren't. > > Jeffery > > On Feb 28, 2010, at 1:12 PM, Tina Manley wrote: > >> You have to provide proof that you are a working professional - tear >> sheets >> and credits. You get expedited repairs and loans of equipment. Here is >> the >> contact info: >> >> Leica Camera Inc. >> 1 Pearl Ct, Unit A >> Allendale, New Jersey 07401 >> Contact person: >> Sarah Mayville & Colleen Murray >> Phone: >> 800-222-0118 >> Fax: >> 201-995-1686 >> E-mail: >> repair at leicacamerausa.com >> >> >> >> On Sun, Feb 28, 2010 at 2:01 PM, Jeffery Smith <jsmith342 at gmail.com> >> wrote: >> >>> No, I tried going through the routine they had with the camera's >>> documentation. How does one join Leica Professional Services? >>> >>> Jeffery >>> >>> >>> >> -- >> Tina Manley, ASMP >> www.tinamanley.com >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information