Archived posting to the Leica Users Group, 2008/11/22
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]The service manager (whose name has been repressed in my memory) seemed to have been at the root of the problem. I would call about 8 times a day only to be told that "he just stepped away from his desk" (a euphemism for golfing?). I would leave my name and number and he wouldn't call. When they finally agreed to repair the camera, they bypassed him altogether. The "B-Team" was extremely helpful. The A-Team and B-Team need to be switched, I guess. Lottermoser George wrote: > It's a shame that you were treated poorly, Jeffery. > Yet, that has not been my experience. > Slow in communication? Sometimes. But not always. > When my first R8 died they handled it in about three weeks, returning > it DOA, and finally, within another week, with a new body and weekly > updates (using mail). > When my M8 shutter faulted they handled it in about three weeks, > returned phone calls within a day or two and the camera's been working > without a hitch since. > When a dial fell off the DMR they handled it within 10 days. > My 28 cron was coded within about 10 days with clear reasonable > communication along the way. > It is a small company. > > Fond regards, > George > > george@imagist.com > http://www.imagist.com > http://www.imagist.com/blog > http://www.linkedin.com/in/imagist > > > > On Nov 22, 2008, at 10:29 AM, Jeffery Smith wrote: > >> Leica's post-sales are what turned me off to photography for the past >> year. When my M8 died after two weeks, nobody at Leica would return >> my calls or respond to my emails. I finally had to contact the >> president (in the USA) to get a response. Leica's customer service >> can be summed up in three words: Go F**k Yourself. > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information > >