Archived posting to the Leica Users Group, 2015/10/21

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Subject: [Leica] Anyone having trouble with the new LR beyond importing?
From: abridge683 at fastmail.com (Adam Bridge)
Date: Wed, 21 Oct 2015 09:03:36 -0700
References: <D24F3EF3-3473-4EFF-97E0-985FE04E1F29@fastmail.com> <5526855C-EFB5-48EA-A05B-53B4DAF509BF@icloud.com> <6E26F2E6-B29C-4066-B431-5DBBA5273910@icloud.com>

I have to figure out how to down-grade from the current miserable piece of 
bat-<dedacted> to the older version.

Sigh.

Your experience, Gerry, seems typical for Adobe?s response to technical 
issues.

Thanks

Adam

> On Oct 21, 2015, at 7:25 AM, Gerry Walden <gerry.walden at icloud.com> 
> wrote:
> 
> I have just spent about an hour and a half on the Adobe help line with an 
> agent who didn?t seem to know what he was doing. At least, after getting 
> angry, I am now back to the pre-update version and at the moment things 
> appear to be working. I am rapidly losing faith in Adobe products.
> 
> Gerry
> 
> 
>> On 21 Oct 2015, at 07:02, Gerry Walden <gerry.walden at icloud.com> wrote:
>> 
>> I am using (or to be more precise not using) the latest version of LR CC 
>> on my Mac Mini with El Capitan. The program has become unusable with it 
>> hanging for ever. Yesterday I was on the phone with a very ice girl in 
>> India for well over an hour, and she tried everything including taking 
>> over my computer remotely, and finally we thought we had it fixed. She 
>> went to lie down in a darkened room if she had any sense, and left me 
>> with a case number if it played up again. 
>> 
>> Within a few minutes of her going and my using it, it became unusable 
>> again. It is so bad that I can do nothing with it, I might as well not 
>> have it on the computer! I wonder if it is a combination of LR and El 
>> Capitan, but all other programs are working absolutely fine. Today I 
>> anticipate another very long call to India. Fortunately I call a London 
>> number and I have a call package that includes all local calls in the 
>> price.
>> 
>> I really am not happy! I will try and manage with a combination of Photo 
>> Mechanic and Capture One if I can?t resolve the matter today, but it is 
>> not the same.
>> 
>> Gerry
>> 
>>> On 21 Oct 2015, at 04:16, Adam Bridge <abridge683 at fastmail.com> wrote:
>>> 
>>> I?ve been on the road with my wife the past few days, visiting my son 
>>> his wife and my grandson in DC. Great trip.
>>> 
>>> I brought along my MacBook Pro - a LOADED MBP - running the latest 
>>> version of OS X El Capitan and the newest version of LR and Photoshop - 
>>> the object of this being some photo editing with my wife?s help of the 
>>> images I took in Africa. Going through 9,000 photos plus an hour or two 
>>> of video is more difficult that I thought. Making those into a set of 
>>> coherent stories is even more difficult.
>>> 
>>> LR has made the process a total disaster. I thought to do a bit of 
>>> keywording but using the spray can results in either hangs or simply 
>>> strange behavior. I?ve shifted to full screen mode and then had the side 
>>> panels render simply as gray spaces requiring a restart of LR.
>>> 
>>> There?s more. I?m going to have to figure how to to most effectively 
>>> complain to Adobe about this. I?d like recommendations on how to do that.
>>> 
>>> Has anyone else had this problem? I?m running on a new installation with 
>>> all new software installed. I have 16 GB of RAM and 1 TB of SSD. I don?t 
>>> think it?s a hardware issue.
>>> 
>>> I?d welcome thoughts.
>>> 
>>> Thanks!
>>> 
>>> Adam
>>> 
>>> 
>>> _______________________________________________
>>> Leica Users Group.
>>> See http://leica-users.org/mailman/listinfo/lug for more information
>> 
>> 
>> _______________________________________________
>> Leica Users Group.
>> See http://leica-users.org/mailman/listinfo/lug for more information
> 
> 
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information



Replies: Reply from red735i at verizon.net (Frank Filippone) ([Leica] Anyone having trouble with the new LR beyond importing?)
Reply from robertbaron1 at gmail.com (Robert Baron) ([Leica] Anyone having trouble with the new LR beyond importing?)
In reply to: Message from abridge683 at fastmail.com (Adam Bridge) ([Leica] Anyone having trouble with the new LR beyond importing?)
Message from gerry.walden at icloud.com (Gerry Walden) ([Leica] Anyone having trouble with the new LR beyond importing?)
Message from gerry.walden at icloud.com (Gerry Walden) ([Leica] Anyone having trouble with the new LR beyond importing?)