Archived posting to the Leica Users Group, 2015/06/11
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Update on my Olympus. I hear from them yesterday and they are extending the warranty to cover the damage and will repair the camera for free. That is good, but I was still frustrated with the run-around I got and the problems trying to talk to someone. Aram Aram Langhans (Semi) Retired Science Teacher & Unemployed photographer ? ?The Human Genome Project has proved Darwin more right than Darwin himself would ever have dared dream.??? James D. Watson -----Original Message----- From: Aram Langhans [mailto:leica_r8 at hotmail.com] Sent: Wednesday, June 10, 2015 12:18 PM To: Mark Rabiner; Leica Users Group Subject: Re: [Leica] OT Sensor rot Similar story with me and Olympus going on right now. Sent a camera in through a camera store. That was three weeks ago and still no estimate. I tried e-mail and talking to them and basically the will not talk to me since the camera store is the customer, not me. Even though I own the camera. Finally made some progress yesterday, so we'll see if they send an estimate or hopefully extend the warranty about 3 week and cover the problem. Aram -------------------------------------------------- From: "Mark Rabiner" <mark at rabinergroup.com> Sent: Wednesday, June 10, 2015 7:19 AM To: "Leica Users Group" <lug at leica-users.org> Subject: Re: [Leica] OT Sensor rot > You can start by having your camera store send it in for you then > calling Leica and seeing what kind of response you get. As the camera > store in this repair transaction is their customer not you you'd be > lucky if they took the call at all. I wouldn't! > A lot of years on the Lug and I'm trying to remember someone having a > camera store send in their Leica to Germany instead of just sending it > themselves.. > I think this is a first. > > > On 6/10/15 9:49 AM, "Gerry Walden" <gerry.walden at icloud.com> wrote: > >> And it is stories like this that would actively stop me buying a >> digital Leica of any kind. OK, all cameras are liable to need a new >> sensor, and no camera is immune from that, but poor customer service >> like this has no excuses. > > Gerry > > Gerry Walden > 023 8046 3076 > >> On 10 Jun 2015, at 07:43, >> Herbert Kanner <kanner at acm.org> wrote: >> >> Here?s the final ending of the M9 >> sensor rot story I phoned Leica this morning (about 3 PM their time) >> and for the first time the phone was answered by a very snarky woman. >> All she would tell me was that my camera needed a new sensor. When I >> asked to speak to the technician, she said customers don?t get to >> speak to technicians. When I made reference to an upgrade to an M >> 240, she said that since a camera store sent it in, I had to speak to >> the camera store!!!. >> >> So, I phoned Keeble and >> Shuchat, and the nice chap there told me that technically, she was >> right, but !!! He also said that they had also asked the store to >> send in a picture showing the fault. He wondered why they couldn?t >> put a card in the camera and take a picture themselves. So, he >> promised to make inquiries of Leica as to a deal, and would phone me, >> probably tomorrow. To my surprise, he phoned me this afternoon with >> the info. a) I can get an upgrade to an MP for around $350 (I don?t >> remember the exact price, because I didn?t care) or b) an upgrade to >> an M 240 for $3000. I decided this afternoon to accept that offer, >> and will phone K&S tomorrow morning. I?ll just consider it my 93d >> birthday present. >> >> >> Herbert Kanner >> kanner at acm.org >> 650-326-8204 >> >> Question authority and the >> authorities will question you. >> >> >> >> >>> On Jun 9, 2015, at 1:31 PM, John >> McMaster <john at mcmaster.co.nz> wrote: >>> >>> Leica have moved back to Wetzlar >> ;-) Also should Kodak get some of this blame, it is not as if Leica >> made the sensors.... >>> >>> john >>> >>> -----Original Message----- >>> >>> Herb, that's >> not customer service, that's terrible treatment. >>> >>> I'd want a very good >> M240 upgrade discount to compensate. If Leica want to continue to >> have candles burning on an altar, with willing acolyte, at Rabiner's >> Church of Solms, they better fix this hole in their reputation. >>> >>> Best of luck on the deal. >>> >> >>> Douglas >>> >>> >>> >>> >>> >> _______________________________________________ >>> Leica Users Group. >>> See >> http://leica-users.org/mailman/listinfo/lug for more information >> >> >> >> _______________________________________________ >> Leica Users Group. >> See >> http://leica-users.org/mailman/listinfo/lug for more information > > > _______________________________________________ > Leica Users >> Group. > See http://leica-users.org/mailman/listinfo/lug for more information > > > > > -- > Mark William Rabiner > Photographer > http://gallery.leica-users.org/v/lugalrabs/ > > > >