Archived posting to the Leica Users Group, 2015/06/10
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]remember when buying from a local dealer was a good thing for service? was i wrong all along? ric > On Jun 10, 2015, at 3:17 PM, Aram Langhans <leica_r8 at hotmail.com> wrote: > > Similar story with me and Olympus going on right now. Sent a camera in > through a camera store. That was three weeks ago and still no estimate. > I tried e-mail and talking to them and basically the will not talk to me > since the camera store is the customer, not me. Even though I own the > camera. Finally made some progress yesterday, so we'll see if they send an > estimate or hopefully extend the warranty about 3 week and cover the > problem. > > Aram > > -------------------------------------------------- > From: "Mark Rabiner" <mark at rabinergroup.com> > Sent: Wednesday, June 10, 2015 7:19 AM > To: "Leica Users Group" <lug at leica-users.org> > Subject: Re: [Leica] OT Sensor rot > >> You can start by having your camera store send it in for you then calling >> Leica and seeing what kind of response you get. As the camera store in >> this >> repair transaction is their customer not you you'd be lucky if they took >> the >> call at all. I wouldn't! >> A lot of years on the Lug and I'm trying to remember someone having a >> camera >> store send in their Leica to Germany instead of just sending it >> themselves.. >> I think this is a first. >> >> >> On 6/10/15 9:49 AM, "Gerry Walden" <gerry.walden at icloud.com> wrote: >> >>> And it is stories like this that would actively stop me buying a digital >>> Leica >>> of any kind. OK, all cameras are liable to need a new sensor, and no >>> camera is >>> immune from that, but poor customer service like this has no >>> excuses. >> >> Gerry >> >> Gerry Walden >> 023 8046 3076 >> >>> On 10 Jun 2015, at 07:43, >>> Herbert Kanner <kanner at acm.org> wrote: >>> >>> Here?s the final ending of the M9 >>> sensor rot story I phoned Leica this morning (about 3 PM their time) >>> and for >>> the first time the phone was answered by a very snarky woman. All she >>> would >>> tell me was that my camera needed a new sensor. When I asked to speak to >>> the >>> technician, she said customers don?t get to speak to technicians. When I >>> made >>> reference to an upgrade to an M 240, she said that since a camera store >>> sent >>> it in, I had to speak to the camera store!!!. >>> >>> So, I phoned Keeble and >>> Shuchat, and the nice chap there told me that technically, she was >>> right, but >>> !!! He also said that they had also asked the store to send in a picture >>> showing the fault. He wondered why they couldn?t put a card in the >>> camera and >>> take a picture themselves. So, he promised to make inquiries of Leica as >>> to a >>> deal, and would phone me, probably tomorrow. To my surprise, he phoned >>> me this >>> afternoon with the info. a) I can get an upgrade to an MP for around >>> $350 (I >>> don?t remember the exact price, because I didn?t care) or b) an upgrade >>> to an >>> M 240 for $3000. I decided this afternoon to accept that offer, and will >>> phone >>> K&S tomorrow morning. I?ll just consider it my 93d birthday present. >>> >>> >>> Herbert Kanner >>> kanner at acm.org >>> 650-326-8204 >>> >>> Question authority and the >>> authorities will question you. >>> >>> >>> >>> >>>> On Jun 9, 2015, at 1:31 PM, John >>> McMaster <john at mcmaster.co.nz> wrote: >>>> >>>> Leica have moved back to Wetzlar >>> ;-) Also should Kodak get some of this blame, it is not as if Leica made >>> the >>> sensors.... >>>> >>>> john >>>> >>>> -----Original Message----- >>>> >>>> Herb, that's >>> not customer service, that's terrible treatment. >>>> >>>> I'd want a very good >>> M240 upgrade discount to compensate. If Leica want to continue to have >>> candles >>> burning on an altar, with willing acolyte, at Rabiner's Church of Solms, >>> they >>> better fix this hole in their reputation. >>>> >>>> Best of luck on the deal. >>>> >>> >>>> Douglas >>>> >>>> >>>> >>>> >>>> >>> _______________________________________________ >>>> Leica Users Group. >>>> See >>> http://leica-users.org/mailman/listinfo/lug for more information >>> >>> >>> >>> _______________________________________________ >>> Leica Users Group. >>> See >>> http://leica-users.org/mailman/listinfo/lug for more >>> information >> >> >> _______________________________________________ >> Leica Users >>> Group. >> See http://leica-users.org/mailman/listinfo/lug for more information >> >> >> >> >> -- >> Mark William Rabiner >> Photographer >> http://gallery.leica-users.org/v/lugalrabs/ >> >> >> > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information