Archived posting to the Leica Users Group, 2011/04/23

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Subject: [Leica] Leica Japan stories
From: richard at imagecraft.com (Richard Man)
Date: Sat, 23 Apr 2011 13:29:15 -0700
References: <699A792F-413A-4203-93C3-C298ABAD4A10@yahoo.co.uk>

Peter, but to be fair, the high value is just a quote - did they say they
will not just replace the contact if they find out that's the case? If so,
then hopefully they will charge a lower price?

On Sat, Apr 23, 2011 at 11:22 AM, Peter Cheyne
<geordiepete211 at yahoo.co.uk>wrote:

> Hi Richard,
>
> yes, it was unusual for Japanese service, but maybe not for Leica Japan.  I
> don't consider complaining about being treated rudely in not being allowed
> to see that lens.  It's almost impossible to solve that sort of problem.
>
> The problem that I hope can and should  be solved is that Leica Japan's
> repair department quoted almost 200,000 yen for a repair job that was then
> undertaken by DAG in the USA for under 200 dollars.  Either they're ripping
> people off, or they are incapable of locating mechanical/electronic
> problems, so resort to replacing far more than is necessary (to the tune of
> ten times the price).
> I think there is a customer base here that is being overly exploited by
> Leica's Japan branch.
>
> Here is the e-mail I received from Leica Japan when I told them there is a
> repairman in the USA who quoted me $180 for my M7 job:
>
>
> ..................................................................................................................................................
> 180$.... It's very reasonable! wow.... We really hope the technician will
> never
> come to Japan for Leica's repair.
>
> Have a nice weekend
>
>
> Best Regards,
>
> Naoki Sekiguchi
>
> ..................................................................................................................................................
>
>
>
> Hmm... I can see why he has an interest in hoping  that!
>
> All the best,
>
> Peter
>
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information
>



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// richard <http://www.imagecraft.com/>
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In reply to: Message from geordiepete211 at yahoo.co.uk (Peter Cheyne) ([Leica] Leica Japan stories)