Archived posting to the Leica Users Group, 2010/07/12

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Subject: [Leica] Lightroom 3 Cross-Platform Catalog: Warning
From: rbaron at (Robert D. Baron)
Date: Mon, 12 Jul 2010 19:22:36 -0500
References: <> <> <>

Spencer, I agree.  It was an unacceptable response and I tried my best
to convey this without screaming at the poor tech support guy who was
probably many many many time zones away.

<double sigh>


==On Mon, Jul 12, 2010 at 7:18 PM, Spencer Cheng <spencer at> 
> This would be totally unacceptable response if I were the one calling. 
> They should give you a specific bug report they are tracking this problem 
> with.
> If someone asks me, about some S/W I wrote, if something that should work 
> or not, and it doesn't work consistently, it's a major problem for me 
> because "sometimes" is the worst answer possible. It's worse than if 
> something is busted because then I can fix it.
> The answer should either "we support this but it is currently borked. Here 
> is the issue number we are tracking by" or "We have never officially 
> supported this feature. It worked by accident until now. Sorry"
> If this is something that Adobe specifically advertises, I would write to 
> the CEO. False advertising and all that nasty stuff.
> It's not as if this is free or cheap S/W. You guys paid a lot of money for 
> this crapware. Would you accept an expensive camera that sometimes work 
> and the manufacturer says too bad it only work 80% of the time? $10 camera 
> marked "as is" from a yardsale, sure.
> [Yes, this is a pet peeve. Ever increasing level of S/W mediocrity due to 
> horrible (and unnecessary) complexity over the last 25 years and people 
> are conditioned to accept this mediocrity and pay happily through the 
> nose. Come to think of it, since the advent of the PC and that unamed 
> company based in Redmond.]
> Regards,
> Spencer

Replies: Reply from spencer at (Spencer Cheng) ([Leica] Lightroom 3 Cross-Platform Catalog: Warning)
In reply to: Message from rbaron at (Robert D. Baron) ([Leica] Lightroom 3 Cross-Platform Catalog: Warning)
Message from richard at (Richard Man) ([Leica] Lightroom 3 Cross-Platform Catalog: Warning)
Message from spencer at (Spencer Cheng) ([Leica] Lightroom 3 Cross-Platform Catalog: Warning)