[Leica] Does Leica actually want to sell cameras?

[leica at screengang.com (Didier Ludwig)]

A few years ago I e-mailed Leica Switzerland twice, to their e-mail adress 
specified for service requests, for a camera/lens service and price inquiry. 
The first e-mail remained unanswered, the answer for the second took about 
ten days.

Then, at least, the service (M6 finder upgrade, lens CLA) took a few days 
only.

OTOH, I'm not shure how fast you'd get an answer by sending an e-mail to 
info@olympus.com or info@nikon.com... even when written in japanese :-)...

Didier









>On Wednesday morning I e-mailed info@leica-camera.com. In my message I 
>indicated that I was considering buying an M8 and asked some questions  
>about the warranty cover. I even wrote the message in German to make  
>it nice and easy for the folks in Solms.
>
>Now it is Saturday morning and I have not received any kind of reply.  
>Now, it would seem to me that when you put your e-mail address on a  
>web site for people to ask questions, you should also monitor it. And  
>when somebody writes with questions relating to a probable purchase of  
>a rather expensive product in these times of crisis, one would think  
>that someone from the sales department would answer rather quickly.  
>Again, my questions are not complicated, and they are posed in Leica's  
>Muttersprache.
>
>So...are all the Solms people busy designing new lenses and do not  
>have time to answer queries?
>How have others experienced Leica's pre-sales?
>
>Cheers,
>Nathan