Archived posting to the Leica Users Group, 2007/05/16

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Subject: [Leica] Solms Service
From: walt at waltjohnson.com (Walt Johnson)
Date: Wed May 16 09:01:12 2007
References: <200705161124.l4GBLg35014508@server1.waverley.reid.org> <8C965E72B7EFA19-50C-5853@WEBMAIL-DF08.sysops.aol.com> <5870BDE9-A4B1-4147-9FB1-CAE8A1ADFD3B@charter.net>

I just took a file to my negative carrier :-P

Slobodan Dimitrov wrote:
> I once waited a year and a half on an order for a V35 oversize 
> negative carrier. They eventually cancelled the order, turning the 
> item into a repair part.  Oh yeah, the outcome was to almost tripled 
> the cost of the  newly re-designated carrier, which was still 
> unavailable.
> Previously, I've waited 9 months to well over a year for simple fixes 
> from them.
> Mind you, if New Jersey can fix it, it's usually done within a 
> tolerable time frame. However, when it goes to Solms, it becomes a 
> twilight zone experience.
> Tears from me about Leica, hardly. Any business deserves whatever 
> outcome its behavior generates.
>
> Slobodan Dimitrov
>
>
>
>
> On May 16, 2007, at 8:36 AM, afterswift@aol.com wrote:
>
>> Speaking of Solms Leica response to a simple enquiry. Over a month 
>> ago I wrote a USPO letter to Solms NJ asking them whether I could buy 
>> the original rubber lens shade and filter holder for my 40mm F2 
>> Summicron, which is standard for the CL. No reply. None.
>>
>> If this cavalier attitude toward their customers is company policy, I 
>> see a bleak future for Leica Solms. Maybe they're only interested in 
>> $5K camera sales. That's not the way Leitz built the company back in 
>> the last century.
>>
>> Bob
>>
>>
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Replies: Reply from s.dimitrov at charter.net (Slobodan Dimitrov) ([Leica] Solms Service)
In reply to: Message from afterswift at aol.com (afterswift@aol.com) ([Leica] Solms Service)
Message from s.dimitrov at charter.net (Slobodan Dimitrov) ([Leica] Solms Service)