Archived posting to the Leica Users Group, 2004/01/20

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Subject: Re: [Leica] Dealing with Helixcamera.com
From: sam <sam@osheaven.net>
Date: Tue, 20 Jan 2004 15:39:22 -0500
References: <20040120184821.GA16926@avondel.nl>

I've never purchased anything from them but Photo.net has a section 
where people sound off about their experiences with different photo 
stores. Helix doesn't fare too badly. If I understand correctly, it's a 
big store and there may be communication problems at times.


http://www.photo.net/equipment/where-to-buy


Sam S



Erik van der Meulen wrote:
> Dear Group - sorry is this is a tad bit off-topic, but I need some
> overseas advice.
> 
> After some valuable advice form the list (and pain-seeking hours of
> wading through the list archive), I decided that my kit would live
> inside a Domke J-803. Although some suggestions were made about the
> difficulty in delivering, I found one, ready for on-line ordering on:
> 
>   www.helixphoto.com
> 
> I ordered and payed (Paypal) for this item (USD 98.46, including
> shipping) on Jan-7. After receiving automated replies from both Helix
> and Paypal, things turned silent.
> 
> On Jan-12, I sent out a mail, kindly asking for confirmation of my order
> and an expected date of delivery.
> 
> This was promptly answered with a message indicating that the specific
> item was not in stock, and asking if I wanted to wait for two weeks to
> back order.
> 
> On the same day I replied that I did want to wait if they were positive
> about being able to deliver at all. I did not want to wait just to find
> out that it is not coming after all. No answer came.
> 
> On Jan-14 I sent a reminder, because a reaction to the previous was
> never issued. No answer came.
> 
> On Jan-18 I have again mailed them to say that I am concerned about my
> order and the money that I have payed. As you might have guessed, no
> answer has come to date...
> 
> I am just interested to learn if anyone here has dealt with these people
> before?
> 
> Also any suggestions on how to handle this would be welcomed too.
> 
> Thanks a lot!
> 
> --
>   Erik van der Meulen <e.van.der.meulen@avondel.com>
> 
>   (currently looking at Artisan & Artist bags ;-))
> --
> To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html
> 
> 

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In reply to: Message from Erik van der Meulen <e.van.der.meulen@avondel.com> ([Leica] Dealing with Helixcamera.com)