Archived posting to the Leica Users Group, 2004/01/20
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I've never purchased anything from them but Photo.net has a section where people sound off about their experiences with different photo stores. Helix doesn't fare too badly. If I understand correctly, it's a big store and there may be communication problems at times. http://www.photo.net/equipment/where-to-buy Sam S Erik van der Meulen wrote: > Dear Group - sorry is this is a tad bit off-topic, but I need some > overseas advice. > > After some valuable advice form the list (and pain-seeking hours of > wading through the list archive), I decided that my kit would live > inside a Domke J-803. Although some suggestions were made about the > difficulty in delivering, I found one, ready for on-line ordering on: > > www.helixphoto.com > > I ordered and payed (Paypal) for this item (USD 98.46, including > shipping) on Jan-7. After receiving automated replies from both Helix > and Paypal, things turned silent. > > On Jan-12, I sent out a mail, kindly asking for confirmation of my order > and an expected date of delivery. > > This was promptly answered with a message indicating that the specific > item was not in stock, and asking if I wanted to wait for two weeks to > back order. > > On the same day I replied that I did want to wait if they were positive > about being able to deliver at all. I did not want to wait just to find > out that it is not coming after all. No answer came. > > On Jan-14 I sent a reminder, because a reaction to the previous was > never issued. No answer came. > > On Jan-18 I have again mailed them to say that I am concerned about my > order and the money that I have payed. As you might have guessed, no > answer has come to date... > > I am just interested to learn if anyone here has dealt with these people > before? > > Also any suggestions on how to handle this would be welcomed too. > > Thanks a lot! > > -- > Erik van der Meulen <e.van.der.meulen@avondel.com> > > (currently looking at Artisan & Artist bags ;-)) > -- > To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html > > - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html