Archived posting to the Leica Users Group, 2004/01/20
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Erik, At one time, during the early 90's, this outfit was the best place to get underwater photography equipment. I bought from the several times without a hitch until they decided they were not interested in shipping merchandise to Mexico any more. From that point on, I've made B&H my all around supplier of photo gear, with exceptional occasions when I buy from KEH and Porter's some oddball item. Have you tried calling them on the phone? I'm aware how expensive international calls can get (I don't know where you are located) but sometimes it's the only way out of an uncomfortable situation. By the way, after several dozen perfect deals with them, I can vouch for B&H as serious, honorable and reliable merchants. Good luck with your quest, - --Jorge. * * * * http://www.jorgemtrevino.com * * * * - ----- Original Message ----- From: "Erik van der Meulen" <e.van.der.meulen@avondel.com> To: "Leica Users Group" <leica-users@mejac.palo-alto.ca.us> Sent: Tuesday, January 20, 2004 12:48 PM Subject: [Leica] Dealing with Helixcamera.com > Dear Group - sorry is this is a tad bit off-topic, but I need some > overseas advice. > > After some valuable advice form the list (and pain-seeking hours of > wading through the list archive), I decided that my kit would live > inside a Domke J-803. Although some suggestions were made about the > difficulty in delivering, I found one, ready for on-line ordering on: > > www.helixphoto.com > > I ordered and payed (Paypal) for this item (USD 98.46, including > shipping) on Jan-7. After receiving automated replies from both Helix > and Paypal, things turned silent. > > On Jan-12, I sent out a mail, kindly asking for confirmation of my order > and an expected date of delivery. > > This was promptly answered with a message indicating that the specific > item was not in stock, and asking if I wanted to wait for two weeks to > back order. > > On the same day I replied that I did want to wait if they were positive > about being able to deliver at all. I did not want to wait just to find > out that it is not coming after all. No answer came. > > On Jan-14 I sent a reminder, because a reaction to the previous was > never issued. No answer came. > > On Jan-18 I have again mailed them to say that I am concerned about my > order and the money that I have payed. As you might have guessed, no > answer has come to date... > > I am just interested to learn if anyone here has dealt with these people > before? > > Also any suggestions on how to handle this would be welcomed too. > > Thanks a lot! > > -- > Erik van der Meulen <e.van.der.meulen@avondel.com> > > (currently looking at Artisan & Artist bags ;-)) > -- > To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html > > - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html