Archived posting to the Leica Users Group, 2003/03/20
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Get the support guy's name first of all and try the "How sad, this will look terrible in my review of your printer in Fictitious Digital Magazine" routine. Sometimes this works wonders. Amilcar Martin Howard escreveu: > Richard F. Man wrote: > >> There is this non-customer who has been pestering me all week, and I >> kept telling him he is trying to do things that are not meant to be >> for our products. > > > There are instructions for using custom paper sizes in the Canon i950 > User Guide supplied on the CD-ROM with the printer when you buy it. > There are instructions on the Apple Support web site for defining and > using custom paper sizes. Custom paper sizes are a built-in property > of the Mac OS X operating system, and a standard part of the > "Print..." dialog box that you are presented with when you select this > from any programs "File" menu. > > As a result, I believe I'm justified in thinking that is a "thing > meant for the product". This is not some strange, obscure, esoteric, > odd-ball, off-the-wall, undocumented, special-glue feature that I'm > trying to put together out of chewing gum and some leftover plastic > straws. > > What *really* pisses me off about this tech guy, though, (and many > other tech support organizations) is that I present myself as someone > who *has* done their background work. I have put in an hour of work > isolating the problem to the printer driver. I have checked all > available documentation and I am following the recommended procedures > in that documentations. This was communicated to him at the start of > our conversation, to put him into the picture. > > And I still get treated like a monkey with a banana by some twit who > just can't be bothered to check into the problem. > > He never actually said "you cannot print on non-standard sized paper > with the i950" or "Canon printers don't support non-standard paper > sizes" He just adamantly maintained that since the printer works on > predefined sizes of paper, there was nothing wrong with it. And he > said in such a manner that suggested I was as dumb as a rotted > floorboard for even calling tech support in the first place. > > Nevermind that his claims was completely outside the scope of my problem. > > M. > > -- > To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html > > - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html