Archived posting to the Leica Users Group, 2003/03/19
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]At 10:18 PM 3/19/2003 -0800, Martin Howard wrote: > ...What *really* pisses me off about this tech guy, though, (and many > other tech support organizations) is that I present myself as someone who > *has* done their background work. I have put in an hour of work > isolating the problem to the printer driver. I have checked all > available documentation and I am following the recommended procedures in > that documentations. This was communicated to him at the start of our > conversation, to put him into the picture. >... Well you realize that most "tech support" are zero-knowledge people who read off a list of things for the customers to do right? 5 years ago, you can still utter the magic phrase, "Can I speak to your manager," but now even that is useless. May be things have gotten a little better with the tech bubble burst but I doubt it. 3 years ago, while we were travelling for the Jr. Olympics (Gold in Karate sparring, said the proud father), despite having have Pacbell DSL for the 2 years previously, they lost our records (probably in one of the many transitions to SBC) and absolutely refused to acknowledge we have DSL. We still have this entry in the "Hall of Shame" section on our website: *** ImageCraft provides FREE prompt support by an actual product developer, not some just-hired-yesterday weenie like those at Pacific Bell (<http://web.archive.org/web/20010405192845/http://www.eastbayexpress.com/archive/120100/cover_120100.html>) (If this archived article ever disappears, notify me. I have a copy.) and other companies you may have done business with. Us: "We've checked all possibilities, and it's definitely not a phone line or ISP problem. You seem to have somehow cut off our DSL service." PB: "I'm sorry, our computer shows there is no record of you having DSL service." Us: "But we can fax you 2 years of bills to prove we have DSL service!!! Please, can't you find someone who can help us restore it?" PB: "Sorry, I can't help you. <click>") *** Check out that link. It will make your experience sounds like a walk in the garden. // richard <http://www.imagecraft.com> <http://www.dragonsgate.net/mailman/listinfo> On-line orders, support, and listservers available on web site. [ For technical support on ImageCraft products, please include all previous replies in your msgs. ] - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html