Archived posting to the Leica Users Group, 2003/01/22

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Subject: RE: [Leica] About businesses
From: "Austin Franklin" <>
Date: Wed, 22 Jan 2003 14:52:25 -0500

Before eBay...I bought a lot from KEH, as B.D. says, they undergrade the
stuff, and even if they didn't, their inspection period is superb, and it
comes with warranty.

They are a great company to deal with.  I do wish they were cheaper
though...they used to be worth buying from, but now, they seem to be a bit
"heady" as far as pricing goes...


> Hi, Herb - I've had similar experiences with KEH. Tell them something's
> missing, tell them something isn't right, and they take care of it right
> away, with no argument. And in addition to that, they definitely
> undergrade their equipment - which is to say that it tends to be in
> better than described condition.
> B. D.
> -----Original Message-----
> From:
> [] On Behalf Of Herb
> Kanner
> Sent: Wednesday, January 22, 2003 1:47 PM
> To:
> Subject: [Leica] About businesses
> Perhaps I reported this a long time ago, but if so, it's worth
> repeating.
> When I decided to make the plunge into Leica, not easy on a retired
> budget, I phoned B & H and they had an M6 classic and an M6 TTL for
> $100 more.  I decided on the TTL. Then I asked about a 35 mm lens.
> The salesman said that he had one, but that it was pretty worn and I
> had just bought a very nice camera.  He said he didn't want to sell
> me such a beat up lens.
> I couldn't believe it.  A salesman turning down a sale!  For the next
> few weeks, I phoned B&H, but nothing had come in, and I finally
> bought one from KEH.
> I was also impressed with KEH.  I ordered both the lens and a lens
> hood.  The hood got temporarily lost in the packing, and I thought
> they had omitted it.  I phoned, and they said they would send me
> another.  A few minutes later, I found the hood, called them back to
> tell them to forget it.  That was also amazing--their willingness to
> take my word for it that a fifty buck item had been overlooked.
> Herb
> Original message-----------------
> I just heard back from Henry at B&H and he has already followed up with
> two people at Leica USA on this.
> He seemed every bit as concerned as I and evidently Leica USA is also
> very intereseted.
> Henry has assured me that I will be getting a brand new M7, not the one
> I returned. He even went the extra mile and will refund my shipping cost
> for sending it back.
> I thank Henry for his help and applaud the ability of a large company
> like B&H to please the customer and make it right.
> I know sometimes dealing with a large company the size of B&H can be
> frustrating, but making Henry aware of this problem made all the
> difference.
> That says a lot about Henry and for B&H.
> Tom Henson
> --
> Herbert Kanner
> 650-326-8204
> Do not meddle in the affairs of cats,
> for they are subtle and will pee
> on your computer!
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Replies: Reply from "Christopher Williams" <> (Re: [Leica] About businesses/KEH)