Archived posting to the Leica Users Group, 2003/01/21

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Subject: RE: [Leica] Loose Top Plate on M7
Date: Tue, 21 Jan 2003 13:51:40 -0600

I just heard back from Henry at B&H and he has already followed up with two
people at Leica USA on this.

He seemed every bit as concerned as I and evidently Leica USA is also very

Henry has assured me that I will be getting a brand new M7, not the one I
returned. He even went the extra mile and will refund my shipping cost for
sending it back.

I thank Henry for his help and applaud the ability of a large company like
B&H to please the customer and make it right.

I know sometimes dealing with a large company the size of B&H can be
frustrating, but making Henry aware of this problem made all the difference.

That says a lot about Henry and for B&H.

Tom Henson

- -----Original Message-----
From: Austin Franklin [] 
Sent: Tuesday, January 21, 2003 10:27 AM
Subject: RE: [Leica] Loose Top Plate on M7


> I did not fill out the warranty card (thank goodness) and expect that 
> B&H should simply send me another new M7 as a replacement.

Probably not...someone will take a screwdriver out of their drawer, and
tighten the screws and send the same camera back to you.  It's an open box,
and they can't sell it as new now...


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