Archived posting to the Leica Users Group, 2003/01/20

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Subject: Re: [Leica] Tri Elmar Repair
From: John Collier <>
Date: Mon, 20 Jan 2003 13:09:22 -0700

Great Kit, I am glad that is settled. By the way, who did you talk to? 
Sal DiMarco talked to the VP of Leica Camera Inc.:

Luggers & Leggers,
     Recently, much had been said, about grey market buying and
     Well, I ran in to Ray Tomaselli, VP of Leica Camera Inc., who 
repair department, at an opening at the Leica Gallery in New York City 
and I
asked how they handled these matters.
     He said when they receive a piece of equipment which was NOT 
into the USA by them, but arrives with a properly stamped international
warranty card. They e-mail the Leica franchise holder in the country of
origin to check if it is valid, and if it is, they repair the item for 
customer without charge. Just, as Ray said, he would expect them to 
repair an properly registered piece of their Leica/ Minox gear. This
equipment, he
doesn't consider "grey." Anything purchased from an authorised Leica 
with the Leica world-wide system  is NOT grey.
     If, however, something comes in without proper documentation, and is
truly "grey," the customer is charged the normal repair rates.
     I mentioned some USA dealers, also, sell grey. Ray said all Leica
products imported by Leica Camera Inc. carry a Mylar sticker on the box
saying "Officially Distributed by Leica Camera Inc."
     Please note, they will repair grey equipment, unlike Nikon USA who
refuse to handle grey market stuff, and Mamiya USA who owns the trade 
and can have US Customs confiscate the item as an illegal import.
     I hope this clears up some of the confusion.
Happy Snaps,
Sal DiMarco, Jr.

On Monday, January 20, 2003, at 11:53 AM, Kit McChesney | Acmefoto 

> Okay folks, I've got the scoop from the director of warranty 
> registrations
> at Leica USA. This supports everything I've already mentioned here. 
> You can
> believe it, or not believe it, that's your choice, but this is how the 
> warranty works:

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