Archived posting to the Leica Users Group, 2002/03/05
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I can't remove the hood on this one, its fixed. They are replacing it so this story has a happier ending. Will make sure I am extremely diligent with checking all new Leica gear I buy in future - did not see any reports of this potential problem before I bought my stuff and I did research all quite extensively. Not a wasted effort because as a result I have discovered my insurance policy supposedly does not cover for equipment in transit - so that has got to change - how odd. > First you should ascertain if it's the lens or the hood. If the pins are > at > 12 and 6 don't bother sending in the lens. They might fix it by > accident! > Just send the hood in. > Javier > > PS: This is a common problem with their lenses. My old new 28 Elmarit M > had a slight misalignment > as does my 35 Summicron R; very annoying. Next thing they'll be telling > us the hood is matched to the lens!!!! > > Henry Ting wrote: > > > > I had a same problem with the 35 ASPH cron. While a > > round hood doesn't have this problem, but a square > > hood requires that the notch on the hood and the lens > > be coupled perfectly. Evidently there's a lot of these > > problems. While as Leica users, we notice these > > things, and yet when returned for rectifying, Leica > > said its normal and within their tolerance. I wasn't > > too happy about this because of the visual eye-sore. > > But in my case, while Leica refused to do anything, > > the dealer, out of good-faith, exchanged it for me. > > Another point I want to make is that the dealer is > > overseas (not a U.S. dealer), and yet stood behind the > > aftersales service, while Leica itself arrogantly > > ignored the issue. > > > > --- Karina Klaas <shutterbug@iinet.net.au> wrote: > > > Hi John, > > > > > > I was reluctant to send my lens back for fear of > > > having to wait months for > > > it to be returned but after talking with Leica agent > > > he has offered to > > > totally replace my Noctilux lens with a new one so > > > that cuts down time > > > without one - this is the only lens I have so no > > > Noctilux means no working > > > camera. > > > > > > Has anyone out there had a problem identical to this > > > - misaligned lens hood > > > on the new Noctilux lens - the Australian agent says > > > he has seen one or two > > > cases identical and the reason they are replacing > > > lens is because they have > > > to send them back to Germany to get fixed. > > > > > > I am happy because turn around time is reduced - but > > > am really surprised to > > > come across such an obvious fault with a brand new > > > lens that costs a small > > > fortune - goes to show defects are not restricted to > > > cheap items. > > > > > > Karina > > > > > > ----- Original Message ----- > > > From: John Collier <jbcollier@powersurfr.com> > > > To: <leica-users@mejac.palo-alto.ca.us> > > > Sent: Saturday, March 02, 2002 1:39 AM > > > Subject: Re: [Leica] Repositioning Noctlix Lens Hood > > > > > > > > > > Send it back and let Leica do it under warranty. > > > > > > > > John Collier > > > > > > > > > From: kiklaas@iinet.net.au > > > > > > > > > > this is a brand new outfit > > > > > > > > -- > > > > To unsubscribe, see > > > http://mejac.palo-alto.ca.us/leica-users/unsub.html > > > > > > > > > > -- > > > To unsubscribe, see > > http://mejac.palo-alto.ca.us/leica-users/unsub.html > > > > __________________________________________________ > > Do You Yahoo!? > > Try FREE Yahoo! Mail - the world's greatest free email! > > http://mail.yahoo.com/ > > -- > > To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html > > _________________________________________________________ > Do You Yahoo!? > Get your free @yahoo.com address at http://mail.yahoo.com > > -- > To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html > - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html