Archived posting to the Leica Users Group, 2002/03/05
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Thank you for the clarification Joseph. May I ask one more question? If I buy a Leica from you that subsequently requires warranty service, is it covered by the International Warranty; or, do I need to send it back to you? This is not to question your service, which I am sure is impeccable judging by the number of satisfied customers, but to help clarify this whole grey market warranty confusion. John Collier > From: Joseph Yao <joseph@yao.com> > > Need to correct you on this: > > I am supplied by the official Leica agent in Hong Kong, although my company > negotiate the pricing with the factory directly. The agent here takes a cut > as all middlemen do, but they provide a solid warranty service so no > complaints from me! > >> on 4/3/02 10:39 am, John Collier at jbcollier@powersurfr.com wrote: >> >> I am in no way trying to refer to Nikon or Mamiya only Leica. The >> International Warranty (card) is still valid on grey equipment but only at >> Leica AG. I have worked at the retail end of distributed products and I can >> assure you that the companies watch warranty claims very very carefully. of >> course with Leicas it is the distributor that has to be watched. As to >> unauthorised distributors buying Leica gear, one only has to look at Joseph >> Yao (sp?). While I have not myself participated in warranty fraud, I have >> seen companies lose dealer/distributor status due to warranty fraud. The >> business side of selling cameras is standard business model and is handled >> the same regardless of what the product is. >> - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html