Archived posting to the Leica Users Group, 2002/01/21

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Subject: Re: [Leica] My Leica...Bad Experience!
From: Bill Satterfield <cwsat@istate.net>
Date: Mon, 21 Jan 2002 10:21:32 -0600
References: <20020121100807.39485.qmail@web12407.mail.yahoo.com>

I believe I have seen other posts where a phone call direct to Horst 
have produced some fast responses and good results.  I believe a direct 
e mail was also mentioned.

Justin Goh wrote:

>Greetings to All,
>I just want to share my bad experience from Leica. I
>bought my Leica M6 TTL body with the 90 mm lens and
>Motor M last September. I was going for my Christmas
>holiday to another country and will be attending a
>family and friends' reunion last Christmas season and
>was about to bring along my Leica body and lens
>together with me when something happened. I didn't put
>my first roll 'til December as I was pretty confident
>that nothing's gonna happen with it. On my 3rd frame,
>after I can't cock the shutter anymore; when I opened
>tha camera back, I had to take out the unused film and
>saw for myself that the shutter was split into two.
>Well, it was split in a way that the other curtain was
>loose from some sort of a metal frame between the two
>shutter cloths (I believe it's the first and second
>curtain). I immediately took my camera to the agent to
>get it checked as I wasn't forcing anything on the
>virgin roll. To my surprise, the Leica technician said
>that it was a 'factory defect' and they will have to
>send the body to Germany for repair and was told that
>it will take 3 long months to get it back. I didn't
>even get the chance to see the result of the first
>film as it was already exposed. That really hurt me
>and wrote a mail to Mr. Horst Braun of Leica if I can
>get a brand new body as a replacement for the faulty
>body as I've never even put on the camera around my
>neck. I never got ANY response or comments from him or
>from anybody from Leica. 'Hope somebody's listening
>here from Leica to give some comments. Are you getting
>the same service from Leica?
>Mark
>
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>



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In reply to: Message from Justin Goh <sunsetat7@yahoo.com> ([Leica] My Leica...Bad Experience!)