Archived posting to the Leica Users Group, 2002/01/21

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Subject: Re: [Leica] My Leica...Bad Experience!
From: John Collier <jbcollier@powersurfr.com>
Date: Mon, 21 Jan 2002 09:16:56 -0700

Oh course he should expect prompt and courteous service. My complaint is
that he now expects Leica to automatically give him a new body. If he had
tried the camera the day he bought it, then I think they should have given
him a new body right then and there. Three months later, with all the
warranty cards submitted, rebates received and passport card issued, it is
another matter entirely.

John Collier

> From: SthRosner@aol.com
>
>> jbcollier@powersurfr.com writes:
>> 
>> Too many people are buying a legend not a camera when they buy a Leica. Why
>> would you wait three months to test a new camera? You should run a roll
>> through BEFORE you fill out the warranty cards. Once you have filled out and
>> sent in the warranty cards, your dealer cannot simply exchange your camera
>> for another one. You would check things out first if you bought a vacuum
>> cleaner or a toaster or a computer. Why treat a Leica differently?. A Leica
>> is a brand name of a camera not a legendary tool of the photographic gods.
> 
> Give me a break, John. You've turned the world on its head. Now you're
> blaming him for complaining that a brand-new Leica malfunctions? Yes, one
> should try a new product ASAP. But you've badly deflected the point of his
> post.
> 
> P.S. IMHO you're wrong, a Leica is not like a toaster or vacuum cleaner any
> more than a Ferrari or Porsche is like a common consumer product. It is of
> course a tool but it is for many, obviously you are not among them, as a
> legendary tool.
>

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