Archived posting to the Leica Users Group, 2001/09/04
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I read a rather larger number of discourses on the subject of service and I was surprised that others on this list didn't have my experience so I'll share it with you. I buy nearly all my equipment (Leica, Nikon or otherwise) from the small camera shop near my home (The Camera Shop, Manchester New Hampshire) His prices are within 10 to 15% of the New York prices and there is no Tax or shipping charging (No sales Tax in New Hampshire...). The shop keeps records of every warrantied item I buy. When I have a problem, I bring it to them and THEY handle the problem. I had an electrical problem with Nikon Zoom (20-35) (one of the things that convinced me to go buy a Leica...) and it had to go back twice...The two spins took less than two weeks. (It took a week to find out that the repair "didn't stick"). During that period, the shop offered to lend me lenses in that range if I needed them. I am not a Nikon Pro or Leica Pro, but I am a professional (i.e. Volume Purchaser) as far as my dealer is concerned and they put the pressure on the sales rep and repair organization. My point is simply this: Develop a good releationship with your local dealer (if he deserves it) and many problems get solved very quickly. Tom Lianza Technical Director Sequel Imaging Inc. 25 Nashua Rd. Londonderry, NH 03053