Re: [Leica] Off Topic B & H photo

[Thomas Kachadurian <kach@freeway.net>]

Ernie has done you a great disservice. Henry posner is polite and deeply
concerned about the image of his company. In his quoting he has made it
sound as if the have a "we don't care" attitude. I haven't seen the whole
message, but I'm guessing from experience that Mr. Posner was polite, and
even offered to cancel the back order. B&H would much rather refund your
money and keep you happy than tarnish their reputation over a $50 film
order.

You will not find a more honest mail order buisness.

Tom

>Ernie:
>
>Thank you very much for sharing this with us.
>
>Whewwwwww!
>
>I am sure glad to know this. Damn if I want to do business with someone that
>doesn't know whether something is ethical or not.  It appears to me that
>collecting the customers money is first and ethics are second with Mr. Posner.
>Making this statement also makes me question his sanity.
>
>If one does business with someone that has published a questionable position
>on ethics they definitely are at risk.  Collecting and using a customers money
>before they deliver the goods, except if they have explicit permission, is
>unethical.  The more that they do this the less that they have to rely on
>other sources for cash flow for which they must pay interest.
>
>I sure don't want to have to worry about this and the only way to prevent this
>is not to patronize someone that their ethics are suspect.
>
>Ernie, just think about all of the time that you have spent on this.  It has
>been a source of irritation, and rightfully so, for days.  How much did you
>save if you placed a value on your time and aggravation?  Not much I'm sure.
>I am glad that you cancelled the order and you found out who you are dealing
>with.
>
>Bob Bedwell
>
><< As followup to my grumbling about charging for credit cards for back
>ordered
> items from B and H here is the reply I got back from Mr. Posner:
>
> "It has been our standard practice for several years to charge the whole
> order when it's placed. In the vast majority of cases (well past 95%) orders
> leave here complete and this procedure allows us to get them out the door
> and to our customers 24-36 hours faster.
>
> I cannot say whether or not it's ethical, but rest assured it is most
> certainly legal. We would not tempt fate by attempting any proacticew which
> would jeopardize our ability to conduct business or to accept a customer's
> credit card."
>
> I certainly have no problems determining what I think is ethical even if Mr.
> Posner is crippled in this regards.  I called them today and cancelled the
> remainder of the order.
>
> I don't want this to become a thread - I've seen Posner and B/H bashed on
> the news groups and it generally solves nothing.  I believe Band H is an
> example of you get what you pay for and they are at least honest about their
> business ethics ( or lack thereof).
>
> Anyway now that I'm on the trail of a reliable mail order film vendor other
> than B  and H  any suggestions from the LUG?
>  >>


Thomas Kachadurian
WEB PAGE: http://members.aol.com/kachaduria