RE: [Leica] Final Chapter in Continuing

[jeremy.kime@bbc.co.uk]

I had a similar disappointing correspondence from Leica UK once,

I'd paid over œ600 for a complete internal overhaul of my M5 (about 3-4   
years ago) and within 2 weeks it had stopped working completely, it had   
never failed before the overhaul...

I returned the camera with a letter of disgust and recieved a duplicated   
sheet with merely the words "expected delay 10 weeks", scribbled on it!   
Nothing about regret, the problem, or apology.

I saw red, made a call and wrote a letter and thankfully the camera was   
back within a week, but tht's not the sort of response you feel you   
should have to make, is it?

Jem
 ----------
From:  'leica-users@mejac.palo-alto.ca.us'
Sent:  29 July 1998 21:01
To:  KIMEJ44; "Leica-Users@Mejac. Palo-Alto. Ca. Us"
Subject:  [Leica] Final Chapter in Continuing Saga

In the interest of not being any more boring than I already have, I'll   
skip "the story thus far"- if you haven't followed it, don't worry about   
it.

Got the 35 ASPH back from Leica USA today. It looks and feels fine.   
Obviously I won't know until I do some shooting whether it's fixed   
properly and for good, but I'm working on the assumption that it is.   
Repair was charged to Solms by USA, no charge to me.

The one thing I find odd is that the only paperwork that came back to me   
was my original note, etc. Not a word about what was wrong, what they   
did, or how they regret the fact that I was sold such a piece of   
defective etc. All of which I find a bit odd. But, if the lens works, as   
they say... :-)