[Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......

[Philippe]

All of which makes me wonder about the economic model of the firm - charging premium prices for unreliable gear that you then repair for free makes little sense to me.
It gets even worse for the user who suffers long delays and has to pay for it all. 
I understand Frank's rant as a result.

Amities
Philippe

Le 7 oct. 2016 à 09:09, John McMaster <john at mcmaster.fr> a écrit :

> Trying to work out where your hold-up is, Solms/Wetzlar have sent my kit back within a day or so of completion. In the last 12 months, three sensors (M9, original Monochrom and S2-P, plus currently on my third S AF failure), all carried out free including shipping.....
> 
> john
> 
> -----Original Message-----
> 
> John.. are you REALLY willing to pull my chain when I am basically exploding over this issue?????
> 
> Really????????????
> 
> Frank Filippone
> Red735i at verizon.net
> 
> 
> -----Original Message-----
> From: LUG [mailto:lug-bounces+red735i=verizon.net at leica-users.org] On Behalf Of John McMaster
> Sent: Thursday, October 06, 2016 1:58 PM
> To: Leica Users Group
> Subject: Re: [Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......
> 
> Leica Wetzlar or NJ? I had my M9 sensor replaced on an eight week turnaround door to door....
> 
> john
> 
> -----Original Message-----
> From: LUG [mailto:lug-bounces+john=mcmaster.fr at leica-users.org] On Behalf Of Frank Filippone
> Sent: Thursday, 6 October 2016 8:57 p.m.
> To: 'Leica Users Group'
> Subject: [Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......
> 
> My M9 is STILL at Leica….
> 
> 2 weeks ago Tuesday I was told it would ship that day.
> 
> Waited a week, checked, and they were going to ship it THAT day
> 
> Checked yesterday, it will ship that day
> 
> Today, it is still at Leica and will ship today……
> 
> 
> 
> It is like the old joke… Free Beer.. Manana
> 
> 
> 
> Today’s story is that I will get  tracker number this afternoon…..
> 
> 
> 
> I made 4 calls today to reach someone.. the previous “record” was 10 calls….
> 
> 
> 
> And you wonder why only (who cares if it is an exaggeration….!) rich amateurs can afford Leica???????  Pros can not be bothered with the hassle…..
> 
> 
> 
> It is not a matter of not having a camera to shoot with ( the A7 and the MM can do the job)
> 
> It is MY camera, and I want it back…..
> 
> 
> 
> 
> 
> As an amateur, I am entitled to absolutely NO special service…..  no rush, no nada.
> 
> The camera was sent to Leica on July 8.  In case you are going to calculate, that is 3 months.
> 
> It has been sitting on the shelf at Leica, repaired, for at least a week, probably 2 weeks….
> 
> 
> 
> The problem was that the glass cover plate over the sensor fell off… loose….  On the 8th day of a 42 day vacation.
> 
> 
> 
> Please. No comments on how you got your Leica back in 4 seconds, all fixed, from a basket case of screws nuts and bolts…..
> 
> 
> 
> My previous experience was an M6 sent on for repair, and when it got back, the body case was so badly bent that a film cassette would not fit… 
> 
> 
> 
> Are these guys really serious about getting market share?
> 
> 
> 
> If you NEED to have your camera functional, maybe a Nikon or Canon really is a better choice…. 
> 
> 
> 
> Rant off.
> 
> 
> 
> 
> 
> Frank Filippone
> 
> Red735i at verizon.net
> 
> 
> 
> 
> 
> 
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