[Leica] Computer advice needed following problems

[Gerry Walden]

Richard

Thanks for replying. When I connected the new computer I tried using the same HDMI cable, and then a DVI cable (new) neither of which worked which tends to rule out the cable I think. The old standby screen is connected via a DVI cable + HDMI adapter at the computer end because the standby screen does not have an HDMI socket. The HDMI cable in question was used by Apple on one of their screens and was fine.

Gerry

> On 16 Jan 2016, at 21:43, Richard Man <richard at richardmanphoto.com> wrote:
> 
> Are you still using the same HDMI cable, or a new one?
> 
> On Sat, Jan 16, 2016 at 1:41 PM, Gerry Walden <gerry.walden at icloud.com>
> wrote:
> 
>> As some of you know I have had problems with mu Mac Mini computer. I now
>> need somebody who knows something to advise me. The history is as follows:
>> 
>> I have a Mac Mini which was purchased from Apple and was upgraded from 4
>> to 8gb of Ram by them. The original purchase was about 15 months ago. This
>> was connected to an Iiyama 27’ monitor via the HDMI port. The monitor was
>> purchased in May 2015.
>> 
>> About 3 weeks ago the computer froze and I had a white screen with
>> thousands of coloured pixels over it. All aspects of the computer were
>> checked out at the Apple store with no fault found, but for safety they
>> re-installed to operating system but on return home the fault persisted so
>> the next day I returned to the store and they again checked the computer
>> thoroughly and again no fault was diagnosed. Meanwhile I had connected the
>> laptop to the screen via the DVI port and all was working fine (the laptop
>> has no HDMI slot). This tended to suggest that it was the HDMI port on the
>> screen that was faulty.
>> 
>> I contacted Iiyama who sent another screen down, and this was installed on
>> Tuesday of this week. Today the problem returned, this time the screen
>> being black (with a faint glow) with a broad black band down the centre of
>> it.
>> 
>> I returned to the Apple store who uttered something about a fault on the
>> video output side as being a possibility, and replaced the machine with a
>> brand new one. The new machine already has 8gb RAM in it and a much larger
>> hard disk because it is a newer model. They also refunded my original
>> upgrade costs of £240 ($340) which is great. On installing the new machine
>> and connecting it to the screen my problem persists.
>> 
>> MY QUESTION IS  is it possible that a problem with the first machine has
>> damaged both screens if a component was faulty. To me it seems unlikely
>> that the new Iiyama screen would fail after only 5 days use, but anything
>> is possible. BTW the new computer is working fine at the moment with an old
>> Acer screen.
>> 
>> Your thoughts on the subject would be appreciated.
>> 
>> Thanks!
>> 
>> Gerry
>> 
>> Gerry Walden LRPS
>> www.gwpics.com
>> +44 (0)23 8046 3076 or
>> +44 (0)797 287 7932
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> _______________________________________________
>> Leica Users Group.
>> See http://leica-users.org/mailman/listinfo/lug for more information
> 
> 
> 
> 
> -- 
> // richard <http://www.richardmanphoto.com>
> // http://facebook.com/richardmanphoto
> // https://instagram.com/richardmanphoto
> 
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information