[Leica] Computer advice needed following problems

[Richard Man]

Are you still using the same HDMI cable, or a new one?

On Sat, Jan 16, 2016 at 1:41 PM, Gerry Walden <gerry.walden at icloud.com>
wrote:

> As some of you know I have had problems with mu Mac Mini computer. I now
> need somebody who knows something to advise me. The history is as follows:
>
> I have a Mac Mini which was purchased from Apple and was upgraded from 4
> to 8gb of Ram by them. The original purchase was about 15 months ago. This
> was connected to an Iiyama 27’ monitor via the HDMI port. The monitor was
> purchased in May 2015.
>
> About 3 weeks ago the computer froze and I had a white screen with
> thousands of coloured pixels over it. All aspects of the computer were
> checked out at the Apple store with no fault found, but for safety they
> re-installed to operating system but on return home the fault persisted so
> the next day I returned to the store and they again checked the computer
> thoroughly and again no fault was diagnosed. Meanwhile I had connected the
> laptop to the screen via the DVI port and all was working fine (the laptop
> has no HDMI slot). This tended to suggest that it was the HDMI port on the
> screen that was faulty.
>
> I contacted Iiyama who sent another screen down, and this was installed on
> Tuesday of this week. Today the problem returned, this time the screen
> being black (with a faint glow) with a broad black band down the centre of
> it.
>
> I returned to the Apple store who uttered something about a fault on the
> video output side as being a possibility, and replaced the machine with a
> brand new one. The new machine already has 8gb RAM in it and a much larger
> hard disk because it is a newer model. They also refunded my original
> upgrade costs of £240 ($340) which is great. On installing the new machine
> and connecting it to the screen my problem persists.
>
> MY QUESTION IS  is it possible that a problem with the first machine has
> damaged both screens if a component was faulty. To me it seems unlikely
> that the new Iiyama screen would fail after only 5 days use, but anything
> is possible. BTW the new computer is working fine at the moment with an old
> Acer screen.
>
> Your thoughts on the subject would be appreciated.
>
> Thanks!
>
> Gerry
>
> Gerry Walden LRPS
> www.gwpics.com
> +44 (0)23 8046 3076 or
> +44 (0)797 287 7932
>
>
>
>
>
>
>
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