[Leica] What would you conclude?

[Peter Dzwig]

Doug,

I completely agree with Ted. That is appalling and Leica should be very
apologetic. It is totally unacceptable.

BTW I suggest that you ask the same question on The Leica Forum. See what
happens then.

Peter

On 07/12/2016 20:51, Ted Grant wrote:
> DOUG!
> Without question that is absolute "BULL-SHIT!" On the part of LEICA!!! 
> I assume you sent it to LEICA USA? And after 8 months and you get it back in
> worse shape than you sent it? IE: "Back lens cap & lens mount smashed?" 
> Now I'll calm my lashing tongue and mental rage for a moment! :-(
> 1/ I'd immediately by phone attempt to contact whomever is head person in
> Leica New Jersey and see what re-action you receive? Speak nicely as I know
> you would!
> 2/ Prepare a letter outlining (what you have told the crew) along with
> photos! Close-ups as you've shown here, plus more where damage is visible.
> Obviously in your words you describe "Front of lens damage!" This photo is
> the rear lens cap and rear lens mount to body! 
> Yet you said it was the "FRONT of LENS????? That required replacement? And
> if it was the front of lens?
> OBVIOUSLY LEICA DROPPED THE LENS AND SMASHED THE REAR CONNECTION!" While in
> their custody?
> This isn't a "Nickel & dime" lens to buy and they've made it worse by
> smashing it more?And no PARTS?
> Once you have everything ready to ship and before you package it. SHOW IT
> ALL TO A LAWYER to verify his/her seeing it.
> Now once you have all the photos ready and written outline? Find out who the
> most super head guy is in Germany. Don't do anything yet. 
> But as soon as you have your "ONE on ONE" conversation with super head guy
> in New Jersey and what happens? And if it's crap from him? You ship package
> of photos and details to head guy in Germany airmail.
> If nothing comes of all this? Contact the PHOTO MAGAZINES with a scorching
> story of the whole mess! 
> The Ace you have is? You are an outstanding "Wild Life" professional
> photographer of great accountability with your photo results!
> By the same token it's your call economically and just how far you wish to
> push this?
> If LEICA had any balls, certainly in your professional case?  THEY'D GIVE
> YOU A NEW LENSE!!!
> I can only wish you all the possible success for a positive outcome.
> HOWEVER????????????????
> cheers,
> Dr. Ted Grant O.of C.
> 
>   
> 
> -----Original Message-----
> From: LUG [mailto:lug-bounces+tedgrant=shaw.ca at leica-users.org] On Behalf Of
> Doug Herr
> Sent: December-07-16 10:31 AM
> To: lug at leica-users.org
> Subject: [Leica] What would you conclude?
> 
> Suppose that 8 months ago you'd sent your most-used lens to Leica for repair
> (it was dropped, the front rim has a dent and there are tight spots in to
> focussing ring)
> 
> Suppose further that the lens returned yesterday, unprepared due to a lack
> of parts.
> 
> And then suppose you opened the package to find this:
> 
> http://www.wildlightphoto.com/temp/_DSC4766.jpg
> 
> Aside from having sent the lens to bumbling idiots, what would you conclude?
> 
> Doug Herr
> Birdman of Sacramento
> http://www.wildlightphoto.com
> http://doug-herr.fineartamerica.com
> 
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-- 

===========================================================
Dr Peter Dzwig