[Leica] OT Sensor rot

[Douglas Barry]

Herbert, while I understand your keeness to move on, I would at least tell 
them you want a bigger discount after the appalling delays they've put you 
through. Offer them 2k and tell them you won't write about the Leica service 
problems to the WSJ's Laura Stephens - one of the business reporters who 
broke the Blackstone stake in Leica.

I can see the story now "93 year old denied use of his camera for six months 
as camera problems hit Blackstone's Leica investment". I wouldn't be 
surprised if you got the upgrade for free.

Best of luck.

Douglas

----- Original Message ----- 
From: "Herbert Kanner" <kanner at acm.org>
To: "Leica Users Group" <lug at leica-users.org>
Sent: Wednesday, June 10, 2015 7:43 AM
Subject: Re: [Leica] OT Sensor rot


> Here’s the final ending of the M9 sensor rot story I phoned Leica this 
> morning (about  3 PM their time) and for the first time the phone was 
> answered by a very snarky woman. All she would tell me was that my camera 
> needed a new sensor. When I asked to speak to the technician, she said 
> customers don’t get to speak to technicians. When I made reference to an 
> upgrade to an M 240, she said that since a camera store sent it in, I had 
> to speak to the camera store!!!.
>
> So, I phoned Keeble and Shuchat, and the nice chap there told me that 
> technically, she was right, but !!! He also said that they had also asked 
> the store to send in a picture showing the fault. He wondered why they 
> couldn’t put a card in the camera and take a picture themselves. So, he 
> promised to make inquiries of Leica as to a deal, and would phone me, 
> probably tomorrow. To my surprise, he phoned me this afternoon with the 
> info. a) I can get an upgrade to an MP for around $350 (I don’t remember 
> the exact price, because I didn’t care) or b) an upgrade to an M 240 for 
> $3000. I decided this afternoon to accept that offer, and will phone K&S 
> tomorrow morning. I’ll just consider it my 93d birthday present.
>
> Herbert Kanner
> kanner at acm.org
> 650-326-8204
>
> Question authority and the authorities will question you.
>
>
>
>
>> On Jun 9, 2015, at 1:31 PM, John McMaster <john at mcmaster.co.nz> wrote:
>>
>> Leica have moved back to Wetzlar ;-) Also should Kodak get some of this 
>> blame, it is not as if Leica made the sensors....
>>
>> john
>>
>> -----Original Message-----
>>
>> Herb, that's not customer service, that's terrible treatment.
>>
>> I'd want a very good M240 upgrade discount to compensate. If Leica want 
>> to continue to have candles burning on an altar, with willing acolyte, at 
>> Rabiner's Church of Solms, they better fix this hole in their reputation.
>>
>> Best of luck on the deal.
>>
>> Douglas
>>
>>
>>
>>
>> _______________________________________________
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>
>
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