[Leica] OT Sensor rot

[Montie Talbert]

They should take a customer service lesson from those
"Hipster" camera people over at Fuji.  :-/

Montie


> Leica must have set a record in the case of my M9. The local camera store, 
> Keeble & Shuchat, saw weirdity on my sensor when cleaning it and sent the 
> camera in to Leica. This was last December. Every time I phoned Leica, 
> they said they wanted a picture that showed the problem. First, I sent 
> them a jpg that showed the problem clearly. They weren?t happy; wanted a 
> DNG. The DNG was 5 meg too big for email, so I put it on an SD card and 
> mailed it to them.
>
> Today, for the third time, I phoned Leica, and got an extremely testy lady 
> who wouldn?t tell me anything other than that it needed a new sensor. She 
> said that since a camera store sent it in, they were technically the 
> customer and that I needed to go through them.
>
> I just phoned them and heard that they encountered some of the same 
> nonsense: had to send them a picture as if they weren?t capable of putting 
> a card in the camera and taking the picture themselves. I told the repair 
> wallah at Keeble that I saw no sense in replace the sensor with another 
> that would have the same problem. I wanted a quote on an upgrade to an M 
> 240. He told me that he could get the quote in a day or two and would 
> phone me.
>
> So, total idiotic communication failure has wasted six months. Well, in 
> that time, I?ve managed to learn how to avoid the firmware bugs in my 
> Fujifilm X100S -:)
>
>
>
> Herbert Kanner
> kanner at acm.org
> 650-326-8204
>
> Question authority and the authorities will question you.