[Leica] OT Sensor rot

[Steve Barbour]

> On Jun 10, 2015, at 7:19 AM, Mark Rabiner <mark at rabinergroup.com> wrote:
> 
> You can start by having your camera store send it in for you then calling
> Leica and seeing what kind of response you get. As the camera store in this
> repair transaction is their customer not you you'd be lucky if they took the
> call at all. I wouldn't!
> A lot of years on the Lug and I'm trying to remember someone having a camera
> store send in their Leica to Germany instead of just sending it themselves..
> I think this is a first.



nonsense, when my M7 jammed in Paris, I couldn’t get it fixed in France, or in Germany in less than 2 months, I brought it home to Phoenix, then took it to the store where I purchased it, and they sent it to Germany for repair. The result was $450 and 4 months, and no info whatever as  to what had caused the problem.


Steve


> 
> 
> On 6/10/15 9:49 AM, "Gerry Walden" <gerry.walden at icloud.com> wrote:
> 
>> And it is stories like this that would actively stop me buying a digital Leica
>> of any kind. OK, all cameras are liable to need a new sensor, and no camera is
>> immune from that, but poor customer service like this has no
>> excuses.
> 
> Gerry
> 
> Gerry Walden
> 023 8046 3076
> 
>> On 10 Jun 2015, at 07:43,
>> Herbert Kanner <kanner at acm.org> wrote:
>> 
>> Hereąs the final ending of the M9
>> sensor rot story I phoned Leica this morning (about  3 PM their time) and for
>> the first time the phone was answered by a very snarky woman. All she would
>> tell me was that my camera needed a new sensor. When I asked to speak to the
>> technician, she said customers donąt get to speak to technicians. When I made
>> reference to an upgrade to an M 240, she said that since a camera store sent
>> it in, I had to speak to the camera store!!!.
>> 
>> So, I phoned Keeble and
>> Shuchat, and the nice chap there told me that technically, she was right, but
>> !!! He also said that they had also asked the store to send in a picture
>> showing the fault. He wondered why they couldnąt put a card in the camera and
>> take a picture themselves. So, he promised to make inquiries of Leica as to a
>> deal, and would phone me, probably tomorrow. To my surprise, he phoned me this
>> afternoon with the info. a) I can get an upgrade to an MP for around $350 (I
>> donąt remember the exact price, because I didnąt care) or b) an upgrade to an
>> M 240 for $3000. I decided this afternoon to accept that offer, and will phone
>> K&S tomorrow morning. Iąll just consider it my 93d birthday present.
>> 
>> 
>> Herbert Kanner
>> kanner at acm.org
>> 650-326-8204
>> 
>> Question authority and the
>> authorities will question you.
>> 
>> 
>> 
>> 
>>> On Jun 9, 2015, at 1:31 PM, John
>> McMaster <john at mcmaster.co.nz> wrote:
>>> 
>>> Leica have moved back to Wetzlar
>> ;-) Also should Kodak get some of this blame, it is not as if Leica made the
>> sensors....
>>> 
>>> john
>>> 
>>> -----Original Message-----
>>> 
>>> Herb, that's
>> not customer service, that's terrible treatment.
>>> 
>>> I'd want a very good
>> M240 upgrade discount to compensate. If Leica want to continue to have candles
>> burning on an altar, with willing acolyte, at Rabiner's Church of Solms, they
>> better fix this hole in their reputation.
>>> 
>>> Best of luck on the deal.
>>> 
>> 
>>> Douglas
>>> 
>>> 
>>> 
>>> 
>>> 
>> _______________________________________________
>>> Leica Users Group.
>>> See
>> http://leica-users.org/mailman/listinfo/lug for more information
>> 
>> 
>> 
>> _______________________________________________
>> Leica Users Group.
>> See
>> http://leica-users.org/mailman/listinfo/lug for more
>> information
> 
> 
> _______________________________________________
> Leica Users
>> Group.
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> 
> 
> 
> 
> -- 
> Mark William Rabiner
> Photographer
> http://gallery.leica-users.org/v/lugalrabs/
> 
> 
> 
> _______________________________________________
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