[Leica] OT Sensor rot

[Mark Rabiner]

You can start by having your camera store send it in for you then calling
Leica and seeing what kind of response you get. As the camera store in this
repair transaction is their customer not you you'd be lucky if they took the
call at all. I wouldn't!
A lot of years on the Lug and I'm trying to remember someone having a camera
store send in their Leica to Germany instead of just sending it themselves..
I think this is a first.


On 6/10/15 9:49 AM, "Gerry Walden" <gerry.walden at icloud.com> wrote:

> And it is stories like this that would actively stop me buying a digital Leica
> of any kind. OK, all cameras are liable to need a new sensor, and no camera is
> immune from that, but poor customer service like this has no
> excuses.

Gerry

Gerry Walden
023 8046 3076

> On 10 Jun 2015, at 07:43,
> Herbert Kanner <kanner at acm.org> wrote:
> 
> Here¹s the final ending of the M9
> sensor rot story I phoned Leica this morning (about  3 PM their time) and for
> the first time the phone was answered by a very snarky woman. All she would
> tell me was that my camera needed a new sensor. When I asked to speak to the
> technician, she said customers don¹t get to speak to technicians. When I made
> reference to an upgrade to an M 240, she said that since a camera store sent
> it in, I had to speak to the camera store!!!.
> 
> So, I phoned Keeble and
> Shuchat, and the nice chap there told me that technically, she was right, but
> !!! He also said that they had also asked the store to send in a picture
> showing the fault. He wondered why they couldn¹t put a card in the camera and
> take a picture themselves. So, he promised to make inquiries of Leica as to a
> deal, and would phone me, probably tomorrow. To my surprise, he phoned me this
> afternoon with the info. a) I can get an upgrade to an MP for around $350 (I
> don¹t remember the exact price, because I didn¹t care) or b) an upgrade to an
> M 240 for $3000. I decided this afternoon to accept that offer, and will phone
> K&S tomorrow morning. I¹ll just consider it my 93d birthday present.
> 
>
> Herbert Kanner
> kanner at acm.org
> 650-326-8204
> 
> Question authority and the
> authorities will question you.
> 
> 
> 
> 
>> On Jun 9, 2015, at 1:31 PM, John
> McMaster <john at mcmaster.co.nz> wrote:
>> 
>> Leica have moved back to Wetzlar
> ;-) Also should Kodak get some of this blame, it is not as if Leica made the
> sensors....
>> 
>> john
>> 
>> -----Original Message-----
>> 
>> Herb, that's
> not customer service, that's terrible treatment.
>> 
>> I'd want a very good
> M240 upgrade discount to compensate. If Leica want to continue to have candles
> burning on an altar, with willing acolyte, at Rabiner's Church of Solms, they
> better fix this hole in their reputation.
>> 
>> Best of luck on the deal.
>>
> 
>> Douglas
>> 
>> 
>> 
>> 
>>
> _______________________________________________
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>> See
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> 
> 
>
> _______________________________________________
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> See
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> information


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-- 
Mark William Rabiner
Photographer
http://gallery.leica-users.org/v/lugalrabs/