[Leica] Minor additional woe

[Douglas Sharp]

AFAIK Marketing is now the top level and covers 
customer relations, repairs, returns, complaints and 
technical matters.

Cheers
Douglas

On 07.08.2015 18:10, Adam Bridge wrote:
> Wait a moment here. Your support call was forward to MARKETING?
>
> This may be the most grim news out of Leica I’ve heard.
>
> How is this even remotely a marketing issue? It’s technical. It’s about a change after a software update.
>
> Egad.
>
> Adam
>
>> On Aug 6, 2015, at 4:20 PM, Herbert Kanner <kanner at acm.org> wrote:
>>
>> As soon as I installed the new firmware in my M, the “info” button produced, in additional to the standard information, an ominous message in red: “Check battery age”.
>>
>> I called Leica tech support, my theory, in view of the expired firmware, being that they sent me a camera that had been sitting a long time on the shelf. But the tech guy said that the M (240) had not been in existence long enough for a battery to elicit that message. (I wonder that what battery characteristic the firmware is measuring). So he is fielding my complaint to the marketing people and I await a phone call.
>>
>> Herb
>>
>> Herbert Kanner
>> kanner at acm.org
>> 650-326-8204
>>
>> Question authority and the authorities will question you.
>>
>>
>>
>>
>>
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>
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