Archived posting to the Leica Users Group, 2009/12/21
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Well Ted, you are a renowned photographer, and this was in your own country. I am a nobody living far from either the UK and Germany. So I think I will try the polite way instead :-) I just sent a nice e-mail to Leica Solms and Leica UK. In the meantime I am shooting with the Oly E3 (and of course the little Panasonic when cycling) and am reminded why I like the Leica image quality so much. I have also shot 3 rolls of film in my backup "M" body, the CV Bessa R2M. Cheers, Nathan Nathan Wajsman Alicante, Spain http://www.frozenlight.eu http://www.greatpix.eu http://www.nathanfoto.com Books: http://www.blurb.com/bookstore/search?search=wajsman&x=0&y=0 PICTURE OF THE WEEK: http://www.fotocycle.dk/paws Blog: http://www.fotocycle.dk/blog On Dec 21, 2009, at 9:53 PM, <tedgrant at shaw.ca> <tedgrant at shaw.ca> wrote: > Frank Filippone offered: > Subject: Re: [Leica] Leica M8 -- too fragile for the real world - or > don'tsweat while using it... > > >> I think it may also say that your warranty is international in nature and >> that you may send it to any Leica repair facility for the same warranty >> coverage...... check it.... >> >> Sounds like a communication problem... no one looked up your Warranty to >> see >> what you are entitled to..... >> >> Regardless of Ted's advice, send them a polite note ( or preferably phone >> call) and point out your warranty, and give them a chance to do the right >> thing.... >> >> If not, do as Ted suggested and hammer them.......<<<<<<<<<<<<< > > Nathan mon ami, > Of course you could use my method after complete frustration trying to get > Leica Canada to give me a new R4 replacement instead of them trying to fix > whatever the problem was with a new R4 camera they insisted could be fixed > by their service department. So after a half dozen returns for service > and the same thing happened, once right out of the box "after repair?" it > was still malfunctioning and immediately returned. > > I finally told them I was coming to Toronto on assignment and wanted a new > camera handed to me on arrival or I'd smash the useless camera to little > pieces on the front steps of the head office while the national media, > wire service and TV networks were covering the event ! > > I arrived and was given a big story to relax give the camera to the > service department... ( this would've been the 7th time the service > department had it to "fix!") I was ready to "FIX" the repair department > staff! "We'll take you for lunch and when we get back all will be well!" > Everyone smiling, but me. :-( > > I reminded them what was going to happen at noon with the media being on > the front steps to watch me smash the camera if they didn't give me a > replacement. They of course still thought I was joking. We went for a > nice lunch and upon return there were TV cameras and stills guys and gals > asking "Hey Ted when is the smashing going to happen?" I smiled and > offered "In a few minutes !" :-) > > The Leica management people went inside I stayed out with media and > waited. A few moments later out came the head person..... "BRAND NEW > CAMERA IN BOX!" Offering it because "we look after our customers to the > best of our ability!" > > Media people were all ticked off because now there wasn't going to be a > smashing. I smiled and said "Thank you very much." It appeared we, Leica > and myself parted still good friends, accept all the media folks !! > > So Nathan maybe you could round up the European media for a Leica > smashing gig on the front steps at Solms? ;-) One never knows what can > happen if LEICA tick you off bad enough! Besides it would make a great > news item! :-) Certainly in Europe! :-) > > Oh I forgot one thing... "take the lens off !" As it's the body that > needs to be swung by the neck strap with all your strength against any > concrete part of the front entrance! :-) Be one hell of a show! Probably > make "international world wide news story!" Man love it! ;-) > > VERY IMPORTANT NOTE: > But you only do this after you have spoken with them politely and nicely > as well as several very polite letters. > > cheers, > ted > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information >