[Leica] Another failure of Epson 3800 printer

[don.dory at gmail.com (Don Dory)]

It is a very pretty/interesting drive and you pass very close to a wonderful
old growth Redwood state park.  After a few hours in the damp cool woods
among 2000 year old trees you may no longer want to create an artificial
reef in the Pacific.
Or you may make Epson a monetary offer that they ship you a new
printer/different production run to save them money and you high blood
pressure.  Another proposal, just like you always have two bodies available
for paid shoots, you might acquire another printer so that you can be sure
of completing a job and reducing stress.

On Sun, Apr 19, 2009 at 2:44 PM, Brian Reid <reid at 
mejac.palo-alto.ca.us>wrote:

> I'm currently on my third Epson 3800 printer.
>
> The first two 3800's died while under warranty and were replaced free of
> charge by Epson after I spent entirely too long on the phone to their
> customer support line convincing them that the printer was really broken.
>
> This 3rd unit has just died. Naturally, it's on a weekend when their
> customer-support line is closed. So I get to waste another half a day next
> week convincing their customer support people that it's broken, and then
> another half day installing the replacement printer that they will 
> hopefully
> send me and shipping the broken unit back to them.
>
> I bought the extended warranty (Deus gratia) and it seems to cover me until
> December 2009, so who knows? I might reach 5 printers before it's over.
>
> I think I've figured out what the meta-problem is. Every time they replace
> it, the new printer is a  refurbished unit of the same revision number. I
> bought one of the first 3800 printers available, and each of these
> replacements has had the same design, construction, and model number. I
> think I'm running into a design flaw in what the customer service people
> call "the board", i.e. the electronics.
>
> If they replace this one and I ship the broken one back, Epson will have
> spent more money on Federal Express fees to ship me new printers by 
> Priority
> Overnight and on my return shipping than it would have cost them to just
> give me a new, non-refurbished unit.
>
> I wish the damn thing didn't make such great prints. If it wasn't such a
> great printer I would drive to Half Moon Bay and throw it into the ocean.
>
> Brian Reid
>
>
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>



-- 
Don
don.dory at gmail.com