[Leica] Does Leica actually want to sell cameras?

[hoppyman at bigpond.net.au (Geoff Hopkinson)]

Nathan, I hope that they come through for you soon.
My only email contact with Leica Germany was when I ordered the two free
UV/IR filters on-line. I placed the order on Friday night here, I think.
This was an automated form order. I got the size selection wrong and sent a
follow up mail to the contact address on the Saturday. I got a personal
reply on the Monday (the next business day). I got my (correct) filters by
FedEx from Solms 10 days later.
On your possible M8, the supplier is the national and only distributor and
it does come with the standard international warranty card, stating two
years coverage.


Cheers
Geoff
http://www.pbase.com/hoppyman/e
http://gallery.leica-users.org/v/gh/
Pick up your camera and make the best photo you can.

-----Original Message-----
Subject: Re: [Leica] Does Leica actually want to sell cameras?

Nathan,

I also recently made an inquirey to Leica, one in Germany, the reply took 3
days ( I was in Germany when I made this query), and one in NJ before i left
for Europe, this one took one day.  I would give them a day or two more for
the reply.

Gene

-------------- Original message ----------------------
From: Nathan Wajsman <photo@frozenlight.eu>
>
> Yes, it is a Leica issue. First, there is no Leica dealer in Alicante.  
> Second, it is irrelevant to compare Leica to Canon or Nikon. They sell 
> more cameras in a week than Leica sells in a year. Precisely because 
> of that, Leica should treat this type of inquiry better than it has.
> In general, my experience with smaller companies has been that they 
> provide better pre-sales service (and often better post-sales service
> too) than the giants. This is one of the ways in which they can 
> differentiate themselves.
> 
> The information I am after is not available on Leica's web site.
> 
> Nathan
> 
> Nathan Wajsman
> Alicante, Spain
> http://www.frozenlight.eu
> http://www.greatpix.eu
> http://www.nathanfoto.com
> 
> Books: http://www.blurb.com/bookstore/search?search=wajsman&x=0&y=0
> PICTURE OF THE WEEK: http://www.fotocycle.dk/paws
> Blog: http://www.fotocycle.dk/blog
> 
> 
> 
> On Nov 22, 2008, at 6:37 PM, mehrdad wrote:
> 
> > i think you should have approached your dealer for these kind of 
> > questions, unless you are face to face with one of these companies 
> > in show, it is next to impossible to get answers like this. try 
> > canon or nikon, usually most info is posted on the web and or you 
> > can ask your dealer.
> >
> > any pre-sales information i need on anything, i dig up on the web, 
> > so this is not a leica issue
> >
> > On Fri, Nov 21, 2008 at 9:52 PM, Nathan Wajsman
> > <photo@frozenlight.eu>wrote:
> >
> >> On Wednesday morning I e-mailed info@leica-camera.com. In my 
> >> message I indicated that I was considering buying an M8 and asked 
> >> some questions about the warranty cover. I even wrote the message 
> >> in German to make it nice and easy for the folks in Solms.
> >>
> >> Now it is Saturday morning and I have not received any kind of 
> >> reply. Now, it would seem to me that when you put your e-mail 
> >> address on a web site for people to ask questions, you should also 
> >> monitor it. And when somebody writes with questions relating to a 
> >> probable purchase of a rather expensive product in these times of 
> >> crisis, one would think that someone from the sales department 
> >> would answer rather quickly. Again, my questions are not 
> >> complicated, and they are posed in Leica's Muttersprache.
> >>
> >> So...are all the Solms people busy designing new lenses and do not 
> >> have time to answer queries?
> >>
> >> How have others experienced Leica's pre-sales?
> >>
> >> Cheers,
> >> Nathan
> >>
> >> Nathan Wajsman
> >> Alicante, Spain
> >> http://www.frozenlight.eu
> >> http://www.greatpix.eu
> >> http://www.nathanfoto.com
> >>
> >> Books: http://www.blurb.com/bookstore/search?search=wajsman&x=0&y=0
> >> PICTURE OF THE WEEK: http://www.fotocycle.dk/paws
> >> Blog: http://www.fotocycle.dk/blog
> >>
> >>
> >>
> >>
> >> _______________________________________________
> >> Leica Users Group.
> >> See http://leica-users.org/mailman/listinfo/lug for more 
> >> information
> >>
> >
> >
> >
> > --
> > -------------------------------------
> > regards, mehrdad
> >
> > _______________________________________________
> > Leica Users Group.
> > See http://leica-users.org/mailman/listinfo/lug for more information
> 
> 
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information



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