[Leica] Does Leica actually want to sell cameras?

[grduprey at mchsi.com (grduprey@mchsi.com)]

Nathan,

I also recently made an inquirey to Leica, one in Germany, the reply took 3 
days ( I was in Germany when I made this query), and one in NJ before i left 
for Europe, this one took one day.  I would give them a day or two more for 
the reply.

Gene

-------------- Original message ----------------------
From: Nathan Wajsman <photo@frozenlight.eu>
>
> Yes, it is a Leica issue. First, there is no Leica dealer in Alicante.  
> Second, it is irrelevant to compare Leica to Canon or Nikon. They sell  
> more cameras in a week than Leica sells in a year. Precisely because  
> of that, Leica should treat this type of inquiry better than it has.  
> In general, my experience with smaller companies has been that they  
> provide better pre-sales service (and often better post-sales service  
> too) than the giants. This is one of the ways in which they can  
> differentiate themselves.
> 
> The information I am after is not available on Leica's web site.
> 
> Nathan
> 
> Nathan Wajsman
> Alicante, Spain
> http://www.frozenlight.eu
> http://www.greatpix.eu
> http://www.nathanfoto.com
> 
> Books: http://www.blurb.com/bookstore/search?search=wajsman&x=0&y=0
> PICTURE OF THE WEEK: http://www.fotocycle.dk/paws
> Blog: http://www.fotocycle.dk/blog
> 
> 
> 
> On Nov 22, 2008, at 6:37 PM, mehrdad wrote:
> 
> > i think you should have approached your dealer for these kind of  
> > questions,
> > unless you are face to face with one of these companies in show, it  
> > is next
> > to impossible to get answers like this. try canon or nikon, usually  
> > most
> > info is posted on the web and or you can ask your dealer.
> >
> > any pre-sales information i need on anything, i dig up on the web,  
> > so this
> > is not a leica issue
> >
> > On Fri, Nov 21, 2008 at 9:52 PM, Nathan Wajsman  
> > <photo@frozenlight.eu>wrote:
> >
> >> On Wednesday morning I e-mailed info@leica-camera.com. In my  
> >> message I
> >> indicated that I was considering buying an M8 and asked some  
> >> questions about
> >> the warranty cover. I even wrote the message in German to make it  
> >> nice and
> >> easy for the folks in Solms.
> >>
> >> Now it is Saturday morning and I have not received any kind of  
> >> reply. Now,
> >> it would seem to me that when you put your e-mail address on a web  
> >> site for
> >> people to ask questions, you should also monitor it. And when  
> >> somebody
> >> writes with questions relating to a probable purchase of a rather  
> >> expensive
> >> product in these times of crisis, one would think that someone from  
> >> the
> >> sales department would answer rather quickly. Again, my questions  
> >> are not
> >> complicated, and they are posed in Leica's Muttersprache.
> >>
> >> So...are all the Solms people busy designing new lenses and do not  
> >> have
> >> time to answer queries?
> >>
> >> How have others experienced Leica's pre-sales?
> >>
> >> Cheers,
> >> Nathan
> >>
> >> Nathan Wajsman
> >> Alicante, Spain
> >> http://www.frozenlight.eu
> >> http://www.greatpix.eu
> >> http://www.nathanfoto.com
> >>
> >> Books: http://www.blurb.com/bookstore/search?search=wajsman&x=0&y=0
> >> PICTURE OF THE WEEK: http://www.fotocycle.dk/paws
> >> Blog: http://www.fotocycle.dk/blog
> >>
> >>
> >>
> >>
> >> _______________________________________________
> >> Leica Users Group.
> >> See http://leica-users.org/mailman/listinfo/lug for more information
> >>
> >
> >
> >
> > -- 
> > -------------------------------------
> > regards, mehrdad
> >
> > _______________________________________________
> > Leica Users Group.
> > See http://leica-users.org/mailman/listinfo/lug for more information
> 
> 
> _______________________________________________
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