Archived posting to the Leica Users Group, 2007/09/22
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Stan and Gene, do you inform your customers every time, and in such a way that makes them think what they had before was somehow not up to scratch? I doubt it. Looking back on Leica's recent track record - like refusing to admit that the early R8 was scratching films, that the flash system didn't work right, that the DMR wasn't going to be ready for a long time and many others - they certainly lost a lot of their prevoiously excellentcredibility. Leica was more credible when they remained secretive and built "perfect" products. There are better ways of creating persuasive product awareness than information like they recently published. An interesting comparison: The same thing happened to Rollei with their SL2000F, and ruined the company's 35mm SLR business, even though they managed to correct the problems and went on to build the excellent 3300. Cheers Douglas grduprey@mchsi.com wrote: > Very true. I have about 3 or more engineering change orders every week > for approval to use a replacement part where the suppliers have changed or > replaced a part with a new one, which may or may not be an exact fit or > function replacement. > > Gene > > -------------- Original message from Stan Yoder <s.yoder@verizon.net>: > -------------- > > > >>> If I'm a manufacturer I don't go around telling people I'm having to >>> botch something together because I don't have the parts - IMO, the silly >>> buggers could just as well have kept quiet about the new version. >>> >>> >> What? And have another bunch of neurotic yahoos bitch about Leica's >> buggery >> secretive practices? >> >> And anyway, it's not about not having parts, it's about a supplier >> changing a >> part, which happens >> all the time in most product lives. >> >> Stan Yoder >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information >> > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information > > >