Archived posting to the Leica Users Group, 2016/06/12
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Here's how my MM's sensor replacement journey has gone so far. - Feb. 29: I first contacted Leica USA by email. I sent a sample photo showing a section of the sensor at 100%, as well as a text description. - April 5: Having heard nothing, I called Leica USA to inquire the status. They said 'send it to arrive by April 15.' It appeared that I already had a place in line, even though I had not heard from them. - April 15: Delivery to Leica USA at Allendale, NJ confirmed by Fedex. - April 26: Leica assigned my camera a P.O. and estimate number. - June 2: I received Leica's diagnosis & estimate, and an approval form for "Goodwill Warrantee" service. - June 2: I signed the form, photographed it with my phone and emailed it back to Leica. So I'm now awaiting notification that they are sending it back to me. Below I've pasted a clip directly from the estimate, minus identifying numbers and information. There are no dollar amounts as it is a "goodwill" repair, but it appears they are using the same electronic "paperwork" that they use for all repairs. ----- begin text clip ----- SENSOR HAS THE DELAMANATING ISSUE PLEASE REPLACE SENSOR Necessary labours REPLACE IMAGE SENSOR "GOODWILL WARRANTY" CLEAN/ADJUST ALL FUNCTIONS leather covering printed circuit, adjusted ____________ Subtotal Tax Total _________________________________________________________________________________________ Final amount in USD ----- end of text clip ----- Hope this is useful! --Peter On Sat, Jun 11, 2016 at 3:36 PM, John McMaster <john at mcmaster.fr> wrote: > No time scale AFAIK, mine is nearly six years old. I did not ask after the > replacement time as I do not use it that often these days... > > john > > -----Original Message----- > > > > On Jun 9, 2016, at 1:46 AM, John McMaster <john at mcmaster.fr> wrote: > > > > I have just sent my 2010 M9 off for sensor replacement. I emailed > Wetzlar then got an email from Leica France, they sent me a pdf with a > postage paid courier label (all paperwork done beforehand). Boxed camera > up, dropped into La Poste and it arrived in Paris the following day at no > cost to me. Will let you know how long replacement takes to arrive?? > > > likely you know about this John, how long from purchase date do we have > to get a sensor replacement, when corrosion is found ? Does Leica give > any estimate for how long replacement takes ? > > > many thanks, > > Steve > > > > > > john > > > > -----Original Message----- > > > > Or a small charge if not, I am going to try it for my M9 sensor > replacement rather than going through the Montpellier dealer (again). It > was only a suggestion if it got you a cheaper M9, you do not have to do it > this way. > > > > john > > > > -----Original Message----- > > > > > > Warranty service only. > > > > Nathan Wajsman > > Alicante, Spain > > > >> On 02 Jun 2016, at 09:33, John McMaster <john at mcmaster.fr> wrote: > >> > >> Read about the pick-up service on > >> http://en.leica-camera.com/Service-Support/Repair-Maintenance > >> > >> john > >> > >> -----Original Message----- > >> > >> Packing the camera + Queueing at the post office + Filling out forms > (here in Spain they make you do it even for intra-EU shipments) + Paying > the postage + Waiting = HASSLE. > >> > >> Cheers, > >> Nathan > >> > >> Nathan Wajsman > >> Alicante, Spain > >> > >>> On 02 Jun 2016, at 00:52, John McMaster <john at mcmaster.fr> wrote: > >>> > >>> There is no hassle sending to Wetzlar, just a bit of time... > >>> > >>> john > >>> > >>> -----Original Message----- > >>> > >>> > >>> Thanks to all who have replied. So the story is not that simple?not > only do I need to know whether the sensor has been replaced but also > whether it has been replaced with the old one or the new one. I have asked > the seller when the replacement got done. > >>> > >>> And no, I do not want to deal with the hassle of sending a camera to > Germany and then waiting for who knows how long. My previous experience > sending my M8 for repair back in 2009 or 10 was not that great. > >>> > >>> Cheers, > >>> Nathan > >>> > >>> Nathan Wajsman > >>> Alicante, Spain > >> > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information >